Full-Time

Customer Success Director

Posted on 9/5/2024

Smartwyre

Smartwyre

51-200 employees

Software and data services for agribusiness

Food & Agriculture
Enterprise Software

Compensation Overview

$125k - $135kAnnually

Senior, Expert

Remote in USA

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 7-10 years of experience as a customer success professional – helping guide and build successful customer relationships
  • A deep understanding of software (SaaS) businesses, with knowledge of both the subscription and renewal models; knowledge of the AgTech industry is a helpful bonus
  • Proven track record working with Enterprise Customers – engaging with and developing business relationships with senior leaders
  • Experience in a Strategic consulting capacity – building strategic plans to improve a customer’s business performance using software
  • A passion for leveraging data to connect and deliver value for customers
Responsibilities
  • work directly with our largest Smartwyre customers, delivering a great customer experience, and ensuring your customers get maximum value from their investment in Smartwyre
  • leverage your experience managing complex customer engagements to help our customers achieve their business goals
  • help us continue to grow by utilizing your commercial experience to drive strong customer retention and growth rates
  • provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers

Smartwyre offers software, data, and services tailored for the agricultural industry, serving growers, retailers, and suppliers. Its platform features a comprehensive data catalog with over 90,000 products and 1.5 million rebate and pricing combinations, allowing businesses to manage pricing strategies and make real-time adjustments. Smartwyre operates on a subscription model, providing tools that help sales teams access crucial information for accurate pricing and informed economic decisions. The company's goal is to enhance data accuracy and overall business performance in the agribusiness sector.

Company Stage

Seed

Total Funding

$23.3M

Headquarters

Denver, Colorado

Founded

2018

Growth & Insights
Headcount

6 month growth

7%

1 year growth

10%

2 year growth

80%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Tenkoz enhances data management and decision-making for agribusinesses.
  • Series A funding will expand the team and enhance Smartwyre's platform capabilities.
  • Integration of AI-driven analytics can optimize pricing strategies and margin management.

What critics are saying

  • Emerging competition from new agritech startups could erode Smartwyre's market share.
  • Potential regulatory changes in data privacy laws may impact data collection and management.
  • Economic downturns in agriculture could reduce spending on software solutions.

What makes Smartwyre unique

  • Smartwyre offers a comprehensive data catalog with over 90,000 products and 1.5 million pricing combinations.
  • The platform provides real-time pricing adjustments, preventing earnings losses for agribusinesses.
  • Smartwyre's subscription model includes software tools and data services for informed decision-making.

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