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Walkup Studio

Director of Operations

Business & StrategyConfirmed live in the last 24 hours
Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

  • At least 7 years of operations or project management experience at a marketing, social, or creative agency in a multi-client environment.
  • A proven track record running complex content and talent programs and production calendars with measurable results.
  • Strong financial literacy, including revenue recognition, margin management, forecasting, and cost controls.
  • Fluency in statements of work, scopes, change orders, and usage and rights mechanics, including organic, paid, whitelisting, and renewals.
  • Experience or expertise with Asana, Notion, or Monday; Google Workspace; Slack; QuickBooks or similar tools; e-signature tools; and digital asset management.
  • Data-driven and systems-minded approach, with written communication and stakeholder management skills.

Responsibilities

  • Build agency operating systems, including planning cycles, weekly business rhythms, dashboards, and post-mortems.
  • Translate strategy into resourced, calendarized plans and pressure-test scopes, timings, and budgets before commitments are made.
  • Manage capacity and staffing across strategy, creative, production, community, and paid support.
  • Partner with founders on forecasting, margin targets, and monthly close processes, including accruals, work in progress, cost of goods sold, and revenue pacing.
  • Improve quoting and scoping templates, track burn against budget, flag risks early, and drive change orders.
  • Oversee invoicing cadence, collections follow-up, and vendor payments; standardize purchase orders and cost controls.
  • Evaluate and implement tools for project management, asset routing, approvals, and reporting; drive adoption and standard operating procedures.
  • Standardize briefing, content calendars, quality assurance, and delivery workflows across platforms such as Instagram, TikTok, YouTube, and Pinterest.
  • Identify bottlenecks, measure cycle times, and implement process improvements.
  • Operationalize statements of work, master services agreements, non-disclosure agreements, and talent and influencer agreements; maintain version control and clause libraries.
  • Ensure usage rights, licensing windows, whitelisting and boosting permissions, and Federal Trade Commission disclosure compliance.
  • Manage vendor onboarding, including certificates of insurance and W-9 forms, risk checks, and insurance requirements for productions and events.
  • Establish a consistent client operating cadence, including quarterly business reviews, status updates, and reporting; coach teams on accountability.
  • Build a vendor and talent bench and negotiate rates and service-level agreements.
  • Hire, mentor, and performance-manage Operations and project management staff.

Desired Qualifications

  • Experience with influencer earned media value measurement, social listening, and analytics dashboards.
  • Production experience and event coverage workflows.

About the Company

Walkup Studio

Company size
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Company stage
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Total funding
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Headquarters
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Founded
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