Medical Records Specialist - ROI

Essential Job Functions:

• Handles ROI requestsby retrieving and returning patient medical charts and accurately scanning recordsin accordance withestablished procedures, quality standards, and productivity guidelines

• Validates requests and authorizations for medical record release based on company policy and legal guidelines. Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records

• Maintains equipment in excellent working condition

• Delivers outstanding customer service by being attentive, respectful, and responsive to client needs, proactivelyidentifyingand resolving concerns

• May handleincoming requests by way of mail, telephone facsimile inquiries, online submission tools, or email depending on the needs of the client

• Maintains a clean, professional appearance andcomplies withthe company dress code. 

• Maintains a clean and orderly work area, ensuring that records and files areproperly storedbefore leaving the area

• Maintains up-to-date knowledge of the applicable state laws and fee structures

• Works within assigned scope andisflexible in acceptingadditionalassignments or account coverage to prevent backlogs

• Complies withclient/site policies and procedures, including HIPAA, state and federal regulations, and labor laws

• Handles confidential information with integrity and professionalism while ensuring efficient,accuraterecord release

• Order paper records from storage vendors, scan them upon arrival, and ensuretimelyreturn to the storage company

• Handles confidential information with integrity and professionalism while ensuring efficient,accuraterecord release

Qualifications:

• High school diploma or GEDrequired

• Minimum of 2 years’ experience in a medical records department or similar setting preferred.

• Proficiencyin Microsoft Office applications isa must

• Must be able to use fax, copier, scanning machine

• Strong documentation, communication, and customer service skills

• Self-motivated, dependable, and able to work independently or as part of a team

• Proven ability tomaintainproductivity,utilizationand quality performance standards

• Local to Athens, AL!

Physical Requirements:

• Ability to sit or stand for extended periodsof time

• Physicalcapacityto lift andcarry 25lbs.

• Manual dexterityis sufficientforlong periodsof typing, writing, and handling documents

• Visual acuityto readdocuments anduse acomputer monitor

• Clear speaking and hearing ability for communication

• Adequate hand-eye coordination and sensory abilities for job-related tasks

Information Governance Accountabilities:

• Understand the organization’s information governance program and associated responsibilities.

• Participatein compliance education and role-specific training

HIPAA / Compliance:

• Maintain the confidentialityof patientand clientinformation

• Comply withHIPAA standards and all relevant corporate integrity and security obligations. 

• Report unethical, fraudulent, orillegalbehavior 

• Maintain current HIPAA certification annually