Hearing Aid Director - Department of Otolaryngology

Job Description Summary

The Hearing Aid Director is a senior-level audiologist responsible for overseeing, managing, and expanding the hearing aid services program across multiple locations serving both pediatric and adult populations. This leadership role involves clinical and administrative oversight of hearing aid-related services, including procurement, pricing strategy, billing practices, training, and technology implementation. The Director will work closely with the Division Director and the Hearing Aid Business Manager to ensure optimal patient outcomes, business performance, and team development.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Faculty

Cost Center

CC000991 COM OTO Audiology & Cochlear Implant CC

Pay Rate Type

Salary

Pay Grade

University-00

Pay Range

0.00 - 0.00 - 0.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Program Oversight & Strategic Development:

• Lead, develop, and expand the pediatric and adult hearing aid programs across multiple clinical sites.
• Establish and maintain standardized hearing aid protocols and best practices aligned with current evidence-based care and regulatory standards.
• Monitor program performance, ensuring clinical excellence and patient satisfaction.

Financial & Business Management:

• Review and negotiate pricing and service agreements with hearing aid manufacturers and suppliers.
• Collaborate with the Hearing Aid Business Manager to optimize billing procedures, reimbursement strategies, inventory management, productivity, revenue trends and performance benchmarks.

Technology & Equipment Oversight:

• Stay current with emerging hearing aid technologies, software, and fitting methods.
• Oversee acquisition and maintenance of all hearing aid-related equipment.
• Guide decisions on new technology adoption and discontinuation of outdated tools.

Training & Professional Development:

• Organize in-house seminars and vendor-led workshops on hearing aid products and fitting techniques.
• Foster a culture of continuous learning and innovation.

Team Leadership & Supervision:

• Supervise, train, and evaluate hearing aid technicians across all clinic sites.
• Ensure technicians follow established protocols for hearing aid checks, repairs, supplies, and patient support.
• Promote collaboration between audiologists and technicians to deliver efficient, high-quality care.

Clinical Responsibilities:

• Perform comprehensive audiometric evaluations for adult patients.
• Counsel patients and families regarding amplification options, including hearing aids and assistive listening devices.
• Dispense, fit, and troubleshoot hearing aids and related technology.
• Provide diagnostic audiology services to patients during ENT physician appointments, including tympanometry, otoacoustic emissions, and other appropriate tests.
• Maintain accurate and timely documentation within the electronic medical record.

Collaboration & Leadership:

• Serve as a primary point of contact for all hearing aid-related concerns within the division.
• Collaborate closely with the Division Director and Hearing Aid Business Manager on clinical and operational alignment.
• Provide mentorship and clinical support to audiologists and students.

Qualifications:

• Education: Doctorate in Audiology (Au.D.) required.
• Licensure/Certification: South Carolina audiology state license, ASHA certificate of clinical competence.
• Experience: Minimum of 10 years of clinical experience in audiology with a focus on hearing aids; prior leadership or program management experience strongly preferred.
• Skills:
  • Demonstrated knowledge of hearing aid fitting protocols.
  • Strong negotiation, business acumen, and data analysis skills.
  • Excellent communication, leadership, and team-building abilities.
  • Proficiency with hearing aid fitting software and electronic medical records.

Work Environment & Schedule:

• Full-time, 40-hour work week, Monday through Friday.
• Travel between clinic locations as needed.
• Participation in occasional evening or weekend events (trainings, vendor meetings, etc.).

Questions should be directed to:

Kimberly Astrid Orr, Au.D., CCC-A
Director of Audiology
Medical University of South Carolina
135 Rutledge Ave. #216
MSC 550
Charleston, SC 29425

Phone:  843-876-1308 option 3
Email: [email protected] 

Additional Job Description

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Frequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees