Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Progressive team development experience.
Critical thinking skills.
Interpersonal communication skills.
Ability to adapt to change.
Reliability.
Knowledge of performance evaluation procedures.
Results-oriented approach.
Proficiency with Microsoft Office and Google Suite.
An associate’s degree in a relevant field is required.
Two years of healthcare supervisory experience is required.
Responsibilities
Oversee the agency’s various departments and maintain compliance with state and regulatory bodies, company policies, and standard operating procedures.
Maintain employee and direct care worker personnel files and review employee job descriptions at least annually.
Analyze key performance indicators to meet weekly, quarterly, and annual agency goals; review departmental assessment reports and implement process improvements.
Review authorized and unauthorized hours reports, bi-weekly payday reports, enterprise incident management reports, payroll escalations, and weekly patient/caregiver lead reports and marketing events.
Review newly staffed patients and resolve scheduling discrepancies; track enrollment and transfer cases.
Review direct care worker onboarding progress with Human Resources and ensure annual education and tuberculosis screenings are completed.
Establish and implement policies and procedures regarding consumer rights and responsibilities; assist with appeals concerning reductions in patient hours.
Maintain consumer records as required by state regulations and report major and adverse events within required timeframes.
Prepare and maintain an emergency management plan consistent with national, local, and state standards.
Establish and implement an infection prevention and control program based on Centers for Disease Control and Prevention and other nationally recognized guidelines.
Ensure assessment teams’ plans of care for patients are accurate and up to date.
Collaborate with Human Resources on hiring internal agency positions.
Meet routinely with office employees to promote talent development, retention, and accountability.
Perform other duties as assigned by management.
Overview
We are seeking a Branch Manager to join our team. The Branch Manager will be responsible for overseeing the office facility and day to day operations. The Branch Manager will ensure that the office is operating efficiently and solve any issues that may arise within the building or with administrative operations to meet the needs of our consumers and employees.
Responsibilities
Monitors and oversees the various departments within the agency.
Maintain compliance with all state and regulatory bodies.
Maintain compliance with all Patriot Home Care policies and Standard Operating Procedures (SOPs).
Maintain and review job descriptions for all employees at least annually.
Maintain office employee and Direct Care Worker personnel files.
Analyze and identify trends via Key Performance Indicators (KPIs) to meet the weekly, quarterly and annual goals of the agency.
Review assessment reports for all departments and implement opportunities for process improvements.
Review the authorized and unauthorized hours reports (total underutilized, overutilized, and total hours on hold).
Reviewing the bi-weekly payday reports.
Reviewing the Enterprise Incident Management reports and incidents from the prior week.
Review any payroll escalations and ensure that billable hours are verified.
Review of weekly Patient/ Caregiver Lead reports and marketing events.
Review new patients that have been staffed the prior week and ensure that scheduling discrepancies are elucidated.
Review and track the enrollment and transfer cases.
Review the progress with Direct Care Worker onboarding with the Human Resources Department.
Ensure compliance with Direct Care Worker annual education and Tuberculosis (TB) screenings.
Establish and implement policies and procedures regarding the rights and responsibilities of consumers.
Assist with filing appeals for decreases in patient’s hours.
Maintain and update consumer record as mandated by state regulations.
Reporting of major and adverse events within timeframes as mandated by state and regulatory bodies.
Prepare and maintain a comprehensive emergency management plan that is consistent with the national standards and consistent with the local and state plans.
Establish and implement an infection prevention and control program which shall be based upon Centers for Disease Control and Prevention and other nationally recognized infection prevention and control guidelines.
Ensuring that the assessments teams plan of care for patients are accurate and up to date.
Collaborating with Human Resources for hiring internal positions for the agency.
Routinely meeting with office employees to promote a culture of talent development, retention and accountability.
Perform various duties as assigned by management.
Qualifications
Excellent Organizational Skills
Progressive Team Development Experience
Critical Thinking Skills
Good Interpersonal Communication Skills
Ability to adapt to change
Must be Reliable
Knowledge of performance evaluation procedures
Results-orientated approach
Proficiency with Microsoft Office and Google Suite
Associate’s Degree in relevant field REQUIRED
Two years of healthcare supervisory experience REQUIRED