Senior Learning and Development Consultant

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

JOB SUMMARY

The Senior Learning Consultant is responsible for the assessment, design, delivery, and evaluation of ongoing learning and development programs across all teams in support of TriNet's operational excellence. This role will support Talent Management (TM) with new hire, cyclical, functional and soft skills training curriculums. The Senior Learning Consultant ensures appropriate training solutions are provided to enable efficient and effective execution of key business initiatives. This individual is responsible for fostering close relationships with Leadership and Subject Matter Experts (SMEs) to ensure program and project success. The Senior Learning Consultant will identify and assess learning goals, design, facilitate and manage content for internal programs, supervise progress towards meeting goals, collect and present data to evaluate the learning process including the demonstration of Return on Investment (ROI). This role serves as a consultant and resource to leaders in addressing development needs and will deliver learning through various formats including classroom, virtual, and eLearning.

Essential Duties/Responsibilities

• Coordination, scheduling, and facilitation of in-person and virtual training sessions and/or modules to identified target audiences to ensure knowledge transfer by requested timelines based on the needs of the business 
• Develop curriculum from concept to fruition while meeting business unit objectives and deadlines 
• Effectively engage and connect with key stakeholders to enhance program offering awareness and utilization 
• Supports the strategy for integrated processes and programs in the areas of Talent Management and employee engagement 
• Provide comprehensive project analysis and retrospective feedback regarding best practices, overcoming obstacles and proposal of solutions 
• Confer with SMEs to gain knowledge of work situations requiring training to help colleagues better understand changes in policies, procedures, regulations, and technologies 
• Develop and design teaching aids, such as training workbooks, participant guides, infographics, videos, and e-learning tutorials and reference materials 
• Coordination, development, and administration of pre- and post-training activities and assessments, including testing, certifications, and role playing/reinforcement in support of developmental goals 
• Identify training/process improvement opportunities and/or training gaps and provide recommendations 
• Utilize a variety of adult learning principles, training philosophies, and gamification to increase knowledge retention 
• Support the tracking and communication of training initiatives 
• Support best practice principles regarding systems and processes, to ensure high quality delivery that maintains compliance with all TriNet’s federal, state, and local regulations 
• Keeps informed of industry trends in learning and development by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations 
• Performs other duties as assigned 
• Complies with all policies and standards

QUALIFICATIONS

Education

• Bachelor's Degree or equivalent experience in a similar learning and development or talent management.

Work Experience

• Typically 5+ years experience in facilitation and development of training programs

Licenses and Certifications

• ATD, DDI, and Sales/Operational Methodology training preferred
• Instructional design principles including assessment, development and measurement preferred
• Project Management Professional Certification preferred

Knowledge, Skills and Abilities

• Capable of developing a variety of training programs based on needs assessment results or opportunities identified using varied deployment vehicles rooted in adult learning principles
• Ability to lead multiple projects under tight time constraints by utilizing strong time management and organization skills
• Creative, analytical person with the ability to rapidly understand the strategic objectives, learn new concepts and apply training techniques that enhance comprehension and support change management
• Excellent training and facilitation skills, including dynamic and professional communication and presentation abilities; virtual and in-person
• Ability to apply creative training techniques to engage participants, create an effective and positive learning environment to increase training transfer and heuristic learning.
• Considerable skills in process improvement/business transformation, adult learning principles, communication, problem solving, soft/power skills and team building 
• Demonstrated analytical and critical thinking skills with an ability to implement targeted solutions
• Ability to quickly learn new, complex technologies and concepts
• Excellent people skills and ability to collaborate professionally with employees at all levels
• Proven project management and time management, and organizational skills
• Ability to maintain professionalism and effectiveness when experiencing change in work tasks and/or the work environment
• Ability to work well under pressure and maintain flexibility in a challenging environment

Knowledge, Skills and Abilities

KSAs Proficiency

• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Experience working in an HR Outsourcing/PEO Environment a plus
• Proficient in Microsoft Office Suite

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. 

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.