Epic EHR Director of Delivery

We are currently seeking an Epic EHR DirectorofDelivery,Growth & Market Expansion to join our Healthcare Technology Consulting Services team. The Director willoperatewith a national purview across Epic EHR opportunities and willbe responsible forbuilding, scaling, and sustaining the firm’s Epic-related advisory, implementation, and optimization services.

The Director willleveragedeep technicalexpertisein the Healthcare IT industry, with a focus on Epic EHR implementations, advisory, and optimization, combined with strong leadership, sales, and relationship-building skills. The successful candidate will havedemonstratedsuccess selling Epic-related services, mentoring business development teams, and overseeing complex outsourced and co-sourced engagements with hospitals and health systems.

This role requires a leader who can effectively drive growth through both external client relationships and internal firm collaboration, building a sustainable book ofbusinessand positioning the firm as a trusted advisor across the Epic ecosystem.

This role can be based near any major RSM office.

As a Healthcare Consulting Director, you will need to: 

• Draw upon your demonstrated technical and industry knowledge to become a trusted advisor to our clients.

• Drive the national growth strategy for Epic advisory, implementation, and optimization services.

• Lead the sales and proposal process for Epic opportunities from qualification through contract execution.

• Leverage your existing network and personal brand toidentify, pursue, and secure new Epic opportunities.

• Lead and support delivery of EHR implementations and optimization initiatives.Provide strategy, and planning guidance to implementation teams.

• Develop andmaintainexecutive-level relationships with CIOs, CFOs, COOs, CMIOs, and other healthcare leaders.

• Represent the firm at client meetings, industry conferences, executive briefings, and speaking engagements to build brand awareness and generate new opportunities.

• Travel regularly to client sites, conferences, and internal leadership meetings to support relationship development and strategic pursuits.

• Establish strong internal relationships across service lines to create sustained referral channels and pipeline growth.

• Partner with leaders across the firm toidentify, shape, and pursue Epic-related opportunities within existing and prospective client accounts.

• Mentor and coach business development teams, partners, and account leaders on how to effectively position and sell Epic services.

• Help build and scale an Epic practice focused on implementations, optimizations, and advisory services.

• Oversee development of client-facing materials, including proposals, statements of work (SOWs), and executive presentations.

• Partner with the Practice Leader anddeliveryleadership to align scope, pricing, staffing, margin, and risk expectations.

• Support the development and negotiation of MSAs, BAAs, and related engagement agreements in coordination with legal and risk teams.

• Translate client needs into clearly defined, defensible SOWs aligned with firm standards and delivery capabilities.

• Oversee a healthcare IT book of business across Epic implementations, optimization, advisory, and change management engagements.

• Effectively manage and mentor multidisciplinary teams to deliver high-quality, client-centric solutions.

• Design and deliver innovative service offerings aligned with market needs.

• Manage multiple client engagements while providing leadership on proposals and internal initiatives.

• Model the firm’s core values of respect, integrity, teamwork, excellence, and stewardship in all interactions

• Leverage your existing network and personal brand in the marketplace to drive growth for RSM, which includesidentifyingand securing new opportunities

• Oversee a healthcare IT book of business focused on EHR implementations, optimization, advisory services, change management, and engagement risk of allclientrelated work within the portfolio

• Design and deliver innovative service offerings 

• Manage multiple client projects simultaneously, while providing leadership on proposal opportunities and ongoing internal initiatives

• Recruit andretaina talented Epic consulting team

• Establish a network of internal and external relationships that lead to a sustained book of business and market related growth strategy

Professional Qualifications: 

• Bachelor’s or master’sdegree in business, computer science, informatics, public health, healthcare administration, ora relateddiscipline.

• Minimum of 10 years of experience in healthcare IT, healthcare consulting, or related leadership roles.

• Prior consulting/client facing experiencearound EHRimplementation, and optimization services 

• Demonstrated success selling Epic-related services, including advisory, implementation, and optimization engagements.

• Proventrack recordof meeting or exceeding annual sales or revenue targets.

• Experience leading complex Epic pursuits, including proposal development, pricing strategy, and contract execution.

• Strong understanding of the Epic ecosystem, including health system implementations, Community Connect models, and optimization initiatives.

• Experiencepresenting toand building relationships with senior healthcare executives (CIO, CFO, COO, CMIO, etc.).

• Proven ability to mentor and enable business development teams, account leaders, or partners on how to sell Epic services.

• Strong business acumen, including knowledge of healthcare operations, financial drivers, and technology strategy.

• Experience working in or with large, complex health systems or multi-entity healthcare organizations.

• Demonstrated ability to build and scale consulting teams and service offerings.

• Exceptional interpersonal, written, and verbal communication skills.

• Team-oriented mindset with strong collaboration and leadership capabilities.

• Willingness and ability to travel approximately 60% (up to 75% as needed).

Preferred Qualifications: 

• Active Epic certification(s) or prior hands-on Epic implementation experience.

• Experience in a large national or global consulting firm.

• MBA, MHA, or related advanced degree.

• Experience building or scaling a healthcare or Epic consulting practice.

• Established relationships within the Epic ecosystem, including health systems, Community Connect hosts, or strategic partners.

• Experience developing go-to-market strategies, alliances, or industry programs.

• Prior leadership experience with a national or multi-region sales or consulting portfolio.