Community Resource Specialist for OB patients
About the job
- A high school diploma or GED is required.
- One to three years of related work experience is required; two years of related work experience is required for candidates without a related bachelor's degree.
- Experience with computer systems is required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
- Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
- Ability to collaborate in small teams to improve the immediate work group's operations by offering ideas, identifying issues, and respecting team members.
- Ability to provide professional, respectful, service-oriented customer service to patients, visitors, staff, and external customers, using active listening and problem-solving skills and remaining calm in stressful situations.
- Employees must be competent to provide patient care to young adults aged 16–30, middle-aged adults aged 30–60, and elderly adults aged 60 and older.
- Ability to perform light work, exerting up to 20 pounds of force frequently; the job includes some sedentary work and requires standing for periods or moving throughout the hospital campus.
- Staff must be vaccinated against influenza as a condition of employment.
- Determine, independently or with clinicians, the resources that best meet patients' and families' needs; use knowledge of local and state resources to develop multifaceted service plans for complex needs and make independent decisions about recommended services.
- Maintain a caseload involving multiple patient contacts each day, including phone calls, paperwork, and face-to-face contacts; serve as the primary health care contact for psychosocially complex patients when needed; and document promptly and appropriately in paper and electronic medical records.
- Advocate for patients through written and verbal communication; help patients and families access entitlement programs; and provide appropriate medical information to extended care facilities, the Department of Transitional Assistance, and other relevant parties when requested.
- Conduct staff and community-based training on resources, and update staff on procedural requirements and changes required by state and local agencies.
- Document and advise the supervisor and clinical staff about obstacles to obtaining services that require social action; develop liaisons with community and governmental agencies to facilitate negotiation of complex systems; and visit agencies when indicated to broaden knowledge and relationships.
- A bachelor's degree in Social Work or Human Services is preferred.
- A Licensed Social Worker license is preferred.
About the company
Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
2017
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Simplify's Take
What believers are saying
- BILH posted a $93 million operating gain in 2025 after four loss-making years.
- First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
- Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.
What critics are saying
- Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
- Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
- 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.
What makes Beth Israel Lahey Health unique
- BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
- BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
- BILH is shifting 64% of care outside Boston and Burlington, deepening local access.
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Benefits
Mental Health Support
Company News
Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.