Full-Time

Senior Contracts Administrator

Posted on 11/6/2025

TSC

TSC

201-500 employees

Global CX agency building customer journeys

No salary listed

Arlington, VA, USA

Remote

Core hours may vary by contract location time zone; must be available during core business hours.

Category
Legal & Compliance (2)
,
Requirements
  • Bachelor’s degree in business administration, Finance, Contract Administration, or related field and 8 or more years of defense contracting experience
  • Successful, demonstrated full life cycle contract administration experience
  • US Citizenship and possibly the ability to obtain and maintain a secret level security clearance
  • Administration of and experience with both prime contractor issued subcontracts, and DoD issued prime contracts
  • Demonstrated knowledge of FAR and DFARS regulations, with a strong preference for experience in the Aerospace & Defense industry
  • Experience preparing cost proposals, cost narratives and compliance matrixes, with a strong preference for candidates experienced in proposals requiring certified cost or pricing data and government audits
  • Business focused, solution and problem solving oriented
  • Proficient in Microsoft Excel and Word
Responsibilities
  • Build successful partnerships with the program leadership to understand program and contract needs while negotiating favorable terms and conditions in all assigned agreements
  • Meet department metrics that track activities such as contract value, contract ceiling, contract mods, contract deliverables, and their associated processing timeframes
  • Reduce risks through negotiation of key terms, the addition of assumptions, or clarifying conditions to proposals or agreements. Strong terms and conditions negotiation skills to include the ability to negotiate with major prime contractors
  • Manage ad hoc requests
  • Administer complex agreements across a variety of contract types, including FFP, T&M, Cost-type, IDIQs, OTAs, etc
  • Maintain diplomacy and tact when engaging with colleagues and external parties
  • Leverage technical ability and professional curiosity to lean forward and take ownership of outcomes
  • Demonstrate ability to effectively resolve challenges and be a reliable resource to the programs supported
  • Become fluent in TSC’s business model and culture by understanding the programs, the Customers, and internal stakeholders
  • Ensure comprehensive administration of our contractual commitments for the assigned contracts portfolio
  • Support the proposal process by reviewing solicitation requirements, developing cover letters, contracts and/or cost and pricing volumes, analyzing terms and conditions and evaluating risk in accordance with company guidelines
  • Process new awards, modifications and maintain accurate contract records within the company’s Contract Management System
  • Prepare negotiation strategies for existing or prospective clients to establish performance, and contractual guidelines for assigned contracts
  • Lead contract administration from requirements definition through contract close-out
Desired Qualifications
  • Demonstrated knowledge of standard contract management practices
  • Familiarity with intellectual property (IP), data rights, and associated federal regulations
  • Change and modification management – understanding impact on scope, funding and deliverables
  • Proficient in leveraging technology to streamline the contract administration processes
  • Experience in problem solving when guidance is vague, and no precedence is available
  • Proficient with collecting and analyzing data as a basis for program/company decisions
  • Ability to communicate effectively across the organization and with diverse teams
  • Ability to multi-task including prioritizing, planning timelines and timely execution of multiple contracts
  • Professional certification in Contract Management preferred
  • Deltek Costpoint experience (Contract Management Module)
  • Microsoft SharePoint experience

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify's Take

What believers are saying

  • Zaion partnership boosts AI voice automation for enterprise clients.
  • Serves blue-chip clients like BNP Paribas, Nestlé, and Orange.
  • Sitel Group membership accesses 75,000-person global CX platform.

What critics are saying

  • Foundever rebrand erases TSC identity in 3-6 months.
  • Qualtrics XM3 automates journey mapping 40% faster by March 2026.
  • GPT-5 no-code tools capture 30% market by February 2026.

What makes TSC unique

  • TSC excels in chatbot deployments for Parc Astérix and Ramsay Santé.
  • TSC partners with Zaion for AI callbots serving Accor and Citroën.
  • TSC leads in Social Media Intelligence and Visual IVR expertise.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement

INACTIVE