Manager – IT Operations

Our international team takes care of the architecture, design and implementation of central 
and business critical platforms for API handling, system integration and automation of rulebased business decisions. Advising our specialist departments and IT product teams is an 
essential part in that context. We advise and support the implementation of new use cases 
and the optimization of existing solutions. In addition, we work together with service providers 
for operation and support to guarantee the highest grade of reliability

We see your role as IT operations engineer as a flexible all-rounder and dynamic team player 
who enjoys and is keen in operate and optimization of our cloud-based platforms. We offer a 
variety of tasks in expanding and improving our solution, from design to implementation and 
management of operations related challenges. As part of a powerful team, you can contribute 
to parts of Hapag-Lloyd's critical core systems to make a difference

• Extensive experience in operations of business critical and cloud-based platforms 
(monitoring, maintenance, improvement, troubleshooting, …) on an enterprise scale
• Extensive experience with AWS cloud and container runtimes like ROSA (Red Hat 
Open Shift on AWS)
• Good Knowledge in end-to-end monitoring of applications and systems with 
enterprise observability tools (e.g. Datadog, Elastic, Prometheus, Grafana) 
• Experience with automation tools such as Terraform or Ansible is an advantage
• Experience in software development and the tools used, such as version 
management, CI/CD, planning and collaboration tools (e.g. Git, Jenkins, Jira, 
Confluence, ...)
• Excellent communication, problem-solving, and stakeholder management skills.
 

Monitoring & Observability:
• Continuous observation of our systems regarding availability, performance, system 
usage and costs
• Definition, design and implementation of observability / monitoring regarding Service 
Levels (SLIs / SLOs / SLAs)
• Integration in central observability solutions e.g.: Datadog, Elastic, … 
• Reporting of availability, performance, system usage and costs on a regular basis

Maintenance:
• Planning, coordination and implementation of system updates in collaboration with our 
vendors and suppliers.
• Take care of keeping our system secure by fixing vulnerabilities in collaboration with 
our CISO department
• Take care of housekeeping tasks

Automation:
• Drive automation regarding paradigms like CaC/IaC (Configuration as Code / 
Infrastructure as Code) to ensure the lowest possible degree of error prone manual 
work.
• Optimize our CI/CD pipeline 

Incident & Problem Management:
• Take over responsibility of coordination & solving incidents to keep “Mean-Time-ToRepair” and user impact as low as possible
• Drive and support problem management to ensure system reliability and prevent 
reoccurring incidents

Service Management:
• Take over responsibility of service request handling 

Continuous Improvement:
• Driving continuous improvement of our platform regarding to scalability, reliability &
cost-efficiency