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Four Seasons

Luxury hotel management with branded residences

Guest Recognition Specialist

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Hospitality, Business Administration, Marketing, or a related field.
  • At least 2 years of experience in luxury hospitality, sales, events, or related administrative areas.
  • Advanced English and Spanish oral and written communication skills.
  • Ability to develop professional relationships with clients and suppliers.
  • Exceptional attention to detail and timely follow-through on processes.
  • Negotiation and customer service skills.
  • Strong organizational and time-management skills.
  • Ability to manage multiple priorities simultaneously.
  • Knowledge of Excel, Word, PowerPoint, Delphi, Cvent, Opera, and other hotel platforms.
  • Ability to work under pressure and meet deadlines.
  • Ability to work collaboratively with different departments.
  • Proactive, solution-oriented approach.
  • Availability to work flexible schedules when operations require.

Responsibilities

  • Ensure all departments have the information needed each day to prepare for guest arrivals.
  • Review all reservations and guest profiles daily to prepare arrivals using Opera's pre-arrival screen, completing preparation at least two days before the arrival date.
  • Clean and maintain profiles according to defined data-entry standards, including selecting key fields.
  • Coordinate database reviews to ensure guest profiles are updated.
  • Work with the Guest Experience Manager to connect guest information with the guest experience before arrival, during the stay, and after departure.
  • Run reports to identify reservations missing an address, phone number, or email address, and ensure missing information is collected during check-in or the stay.
  • Serve as the expert on guest profiles and preferences, with full training and knowledge of profile-management practices.
  • Maintain in-depth knowledge of how communications work between systems.
  • Ensure front desk and reservations agents are trained, understand processes, and follow core profile-integrity principles in their daily work.
  • Conduct random audits and reviews at the front desk to ensure profile standards are followed.
  • Communicate audit results, programs, future initiatives, and training continuously to key departments.
  • Work with the hotel's Learning Manager, Director of Rooms, and Front Desk Manager to ensure new and current employees are fully trained in their roles in guest recognition and profile management.
  • Attend front desk and reservations meetings to share updates about guest preferences and encourage discussion of issues, obstacles, and key learnings from guests.
  • Monitor hotel key performance indicators in the Scorecard and take corrective action in areas with low performance.
  • Follow up with agents and reinforce training when their centralized-search results fall below expected standards.
  • Collaborate with the front desk team and other departments to identify opportunities and process improvements.

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
1993

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