Field Application Engineer

Job Description

• Deliver technical training, product demonstrations, and onboarding for dealers and integration partners
• Support field deployments, including pilot programs and high-profile installations
• Configure and troubleshoot integrations between Reconeyez’s cloud platform and third-party systems
• Diagnose and resolve complex technical issues across hardware connectivity, and software
• Act as a technical escalation point and coordinate with internal teams
• Partner with Sales to support pre-sales activities and customer presentations
• Provide hands-on support when required while guiding partners
• Gather and communicate customer feedback to Product and Engineering
• Maintain documentation in Pipedrive and Atlassian tools
• Travel extensively (~50%) across Europe.

Qualifications

What Success Looks Like

• Dealer growth and repeat business
• Successful deployments and integrations
• Reduced onboarding friction and faster issue resolution
• Positive partner feedback
• Contributions to product improvement

What You Bring

• 3+ years in a technical, customer-facing role
• Experience with hardware systems and networking
• Familiarity with VMS or monitoring platforms
• Experience with integrations and troubleshooting
• Strong problem-solving and communication skills

Additional Information

Bonus
• Experience in physical security industry
• Exposure to LTE/networking equipment
• Familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace

Who You Are
• Commercially aware technician
• Independent and hands-on
• Customer-focused and relationship-driven
• Comfortable in a growing, evolving environment

Why Join Reconeyez, powered by VOSKER
• Be part of a growing European business
• Work with innovative remote security technology
• Build and shape the Field Engineering function
• High autonomy and growth opportunities

Location & Travel
• Anywhere in Western Europe
• National and European travel required (~50%)