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Mercier Consultancy Group

Fitbit Products Support Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Bulgaria

About the Job

Requirements

  • Native or fluent Italian, spoken and written.
  • A valid EU passport is mandatory.
  • A strong interest in the fitness and wellness industry and wearable technology.
  • Ability to simplify technical information for a diverse customer base.
  • Proficiency in English for internal communication.

Responsibilities

  • Provide support to customers regarding Fitbit wearable devices and fitness tracking software.
  • Guide users through setup of health metrics, activity tracking, and personalized wellness goal-setting.
  • Troubleshoot technical connectivity issues between hardware devices and the Fitbit ecosystem in Italian.
  • Educate clients on using fitness data for improved health outcomes and wellness management.
  • Maintain a high standard of customer service.
  • Collaborate with internal teams to provide feedback on product performance based on user interactions.
  • Act as a brand ambassador, promoting a healthy lifestyle and proactive fitness monitoring.

Desired Qualifications

  • Previous experience in customer-facing roles is considered an advantage.

About the Company

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