Operations Integration & Project Management Intern

Job Description:

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role

The Operations Integration & Project Management Intern will support JSX's cross-functional initiatives by helping coordinate projects, organize information, track progress, and support the successful implementation of operational improvements.

You'll gain practical exposure to project management, operational integration, business readiness, and process improvement in a dynamic aviation environment. From maintaining project portfolio information and tracking milestones to supporting stakeholder communications and implementation planning, you'll help ensure projects remain organized, aligned, and moving forward.

You'll also support the Project Management Office (PMO) by maintaining portfolio tracking systems, assisting with project intake and status reporting, and helping establish consistent documentation and reporting practices across initiatives. Through data analysis, process reviews, and the use of automation and AI tools, you'll contribute to opportunities that simplify workflows and improve operational efficiency.

Working alongside teams across Flight Operations, Technical Operations, Mission Control, Hospitality, Commercial, Technical Publications, Safety, Technology, and Training, you'll gain valuable insight into how different parts of an airline work together to deliver safe, reliable, and efficient operations.

This internship is an excellent opportunity for a college student interested in aviation, business operations, project management, or process improvement to apply classroom knowledge, build professional skills, and explore a career in airline operations or cross-functional business leadership.

This position is based at JSX's corporate headquarters in Dallas, TX, and requires onsite participation throughout the internship.

Internship Dates: May 18 - August 7, 2027.

A Day in the Life

In this role, you'll:

Project Coordination & Portfolio Management

• Assist with planning, organizing, and coordinating cross-functional projects that support operational integration, business readiness, and process execution.
• Help maintain project schedules, milestones, action items, deliverables, and status updates.
• Support the Project Management Office (PMO) by maintaining project portfolio tracking systems and organizing project information.
• Assist with project intake, portfolio health reporting, and the consistent application of PMO standards, templates, and processes.
• Help identify outstanding project activities, dependencies, and potential risks to support timely execution.

Operational Integration & Readiness

• Support readiness activities associated with new processes, tools, systems, and operational changes.
• Assist with implementation planning, stakeholder alignment, communication coordination, and change management activities.
• Collaborate with operational teams to gather information, understand requirements, and support project execution.
• Help document operational processes, identify improvement opportunities, and support the adoption of new workflows.
• Gain exposure to how operational changes are coordinated across different departments within an airline.

Data Analysis, Reporting & Process Improvement

• Collect, organize, and analyze project and operational data, including key performance indicators (KPIs), to support progress tracking and decision-making.
• Assist with preparing project status reports, dashboards, presentations, and leadership updates.
• Help measure the effectiveness and impact of implemented changes by organizing performance information and summarizing results.
• Identify manual or repetitive processes and explore opportunities to improve efficiency through automation and AI-enabled tools.
• Support the use of tools such as Microsoft Power Automate, Microsoft Copilot, and Anthropic Claude to streamline workflows, reporting, and documentation.

Cross-Functional Collaboration & Communication

• Partner with Flight Operations, Technical Operations, Mission Control, Hospitality, Commercial, Technical Publications, Safety, Technology, Training, and other business teams to support shared project objectives.
• Prepare meeting agendas, capture notes, track follow-up items, and communicate project updates.
• Help translate complex project information into clear, concise, and actionable communications for stakeholders.
• Support coordination between project teams to maintain alignment on priorities, responsibilities, and next steps.

Administrative & Project Support

• Assist with organizing and improving the PMO project portfolio structure, workflows, and documentation.
• Support portfolio data cleanup, reporting updates, file organization, and project record maintenance.
• Help develop and maintain project templates, process guides, and supporting materials.
• Participate in special projects and additional assignments that support operational integration and continuous improvement.

Why You'll Love This Role

• See How an Airline Works: Gain exposure to multiple areas of JSX and discover how different teams collaborate to deliver safe, reliable, and efficient operations.
• Work on Meaningful Projects: Contribute to initiatives that improve processes, strengthen operational readiness, and help JSX execute business priorities.
• Build Real Project Management Skills: Develop practical experience with project coordination, milestone tracking, stakeholder communication, and portfolio management.
• Explore Automation & AI: Apply emerging technologies to simplify workflows, improve reporting, and create more efficient business processes.
• Collaborate Across the Organization: Work with professionals from Flight Operations, Technical Operations, Safety, Technology, Commercial, and other departments.
• Learn From Experienced Leaders: Gain insight into project management practices, operational decision-making, and the challenges of implementing change in a growing airline.

What Makes a Successful Operations Integration & Project Management Intern?

We're looking for someone who is:

• Organized: You can manage multiple assignments, track important details, and help keep projects moving forward.
• Analytical: You enjoy working with data, identifying patterns, and using information to support decisions and process improvements.
• Collaborative: You build positive working relationships and understand the importance of alignment across teams and departments.
• Communicative: You can summarize information clearly, document discussions accurately, and share updates with different audiences.
• Detail-Oriented: You recognize the importance of accurate project records, consistent reporting, and thorough follow-through.
• Technically Curious: You enjoy learning new systems, exploring automation opportunities, and discovering how technology can improve business processes.
• Adaptable: You remain flexible when priorities shift and can navigate changing requirements in a fast-paced operational environment.
• Proactive: You anticipate needs, take ownership of assignments, and look for ways to support project teams.
• Solution-Oriented: You approach challenges with curiosity, critical thinking, and a desire to make processes simpler and more effective.
• Entrepreneurial: You bring fresh ideas, embrace innovation, and look for opportunities to improve how JSX connects people, processes, and operational execution.

Required Experience

• Currently enrolled in college and will have completed your sophomore or junior year by the internship start date.
• Pursuing a degree in an aviation-related field, such as Aviation Management, Aviation Business, Aeronautics, Aviation Technology, Professional Flight, Airport Management, or Air Transportation; or in Business Administration, Operations Management, Project Management, Industrial Engineering, or a related field.
• Experience using automation or AI tools, such as Microsoft Power Automate, Microsoft Copilot, or Anthropic Claude, to streamline work, analyze information, or improve productivity.
• Basic understanding of project management, business operations, process improvement, business analysis, or change management concepts.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Ability to organize information, track project details, summarize updates, and communicate progress clearly.
• Strong analytical thinking, problem-solving, and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Ability to collaborate with cross-functional teams and interact professionally with stakeholders.
• Ability to work effectively in a fast-paced aviation environment while maintaining accuracy and professionalism.

Preferred Experience

• Previous internship, employment, volunteer experience, or academic projects related to project management, aviation, business operations, or process improvement.
• Participation in extracurricular activities, campus organizations, or student leadership programs.
• Experience supporting projects, coordinating events or initiatives, documenting business processes, or analyzing operational data.
• Familiarity with project tracking systems, reporting dashboards, workflow management tools, or portfolio management processes.
• Coursework or entry-level certifications in project management, such as Certified Associate in Project Management (CAPM), process improvement, such as Lean Six Sigma Yellow Belt, business analysis, or aviation.
• Experience using automation or AI-enabled tools to improve workflows, reporting, or documentation.
• Demonstrated interest in airline operations, operational integration, project management, or cross-functional business initiatives.
• Familiarity with or interest in aviation safety management systems (SMS) and FAA regulations.

Benefits & Perks

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% of your first 8%.

Benefit eligibility for internship positions may vary based on employment classification and applicable plan terms.

Additional Information

This internship runs from May 18 through August 7, 2027. Candidates must be available to participate for the full scheduled duration of the program.

This position is based at JSX's corporate headquarters in Dallas, TX, and requires onsite work throughout the internship.

Applicants must be legally authorized to work in the United States.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate, including emergencies, changes in workload, rush jobs, technical developments, or evolving business needs.

JSX seeks to provide equality of opportunity in all aspects of employment and to ensure all personnel activities—including recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination—remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Compensation Range:

$16.8 - $19.8

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.