Honor Health

Nonprofit healthcare system providing comprehensive care

Supervisor - Medicaid & Financial Assistance

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timePhoenix, AZ, USANo salary listed

About the Job

Requirements

Two years of relevant experience in Medicaid, patient financial assistance, patient access, revenue cycle, social services, financial-document verification, or a related area.
Prior lead, supervisory, or demonstrated operational leadership experience.
HEA+ certification within 60 days of hire; the employee must pass a background check during the certification process.
An associate degree in a related field is preferred, or an equivalent combination of education and directly related experience.

Responsibilities

Provide first-line leadership for Medicaid and financial-assistance operations, ensuring timely, accurate, compliant, and patient-centered outreach and case processing.
Oversee the daily work of the Specialist – Medicaid & Financial Assistance team and manage staffing, workflows, quality, productivity, documentation, training, and operational performance.
Coordinate work across Qventus, Epic, HEAplus, Access Services, and approved partners and vendors so cases progress from outreach and document collection through application assistance, follow-up, determination, or documented closure.
Serve as the first operational escalation point for workflow, documentation, access, and compliance issues while ensuring decisions remain within established organizational and regulatory authority.
Provide formal supervision of assigned staff, including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development.
Direct daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure; make real-time staffing and workflow decisions to maintain service levels.
Monitor case quality, documentation, productivity, conversion reporting, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures.
Support the team responsible for patient outreach, Medicaid and financial-assistance navigation, household and income verification, collection of tax, bank, asset, expense, and other required documentation, application assistance, follow-up, and coordination through determination or documented closure.
Coordinate workflows and handoffs involving Qventus, Epic, HEAplus, Access Services, Pre-Services, AHCCCS, and approved partners or vendors; identify and resolve operational handoff gaps and escalate issues outside the team's authority.
Monitor established quality, timeliness, productivity, outreach, documentation, conversion, and service measures; ensure required operational reporting and monthly executive summaries are accurate and delivered to leadership.
Ensure staff complete required onboarding, workflow training, privacy and security requirements, and applicable HEAplus authorization and training before independently performing activities requiring such access.
Serve as the first point of operational escalation for complex cases, workflow barriers, documentation issues, system handoffs, and staff concerns; escalate policy interpretation, structural changes, organizational financial-assistance approval, Medicaid eligibility determinations, and other matters outside delegated authority.
Partner with Revenue Cycle Operations, Access Services, Compliance, Finance, HR, IT, and other appropriate stakeholders to maintain effective workflows, controls, reporting, and service delivery.
Travel between assigned work sites as required.

Primary City/State:

Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category:

Billing and Revenue Cycle

Shift:

Day

Department:

Revenue Cycle Administration



Monday - Friday days, varied hours per department needs.

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

The Supervisor – Medicaid & Financial Assistance provides first-line leadership for Medicaid and financial-assistance operations, ensuring timely, accurate, compliant, and patient-centered outreach and case processing. The Supervisor oversees the daily work of the Specialist – Medicaid & Financial Assistance team and is accountable for staffing, workflow management, quality, productivity, documentation, training, and operational performance. The position coordinates work across Qventus, Epic, HEAplus, Access Services, and approved partners and vendors to ensure cases move effectively from outreach and document collection through application assistance, follow-up, determination, or documented closure. The Supervisor serves as the first operational escalation point for workflow, documentation, access, and compliance issues while ensuring decisions remain within established organizational and regulatory authority.

ESSENTIAL FUNCTIONS

People Leadership and Staff Development Provides formal supervision of assigned staff, including staffing, onboarding, scheduling, work deployment, coaching, performance evaluation, recognition, corrective action, and employee development.
Daily Operations and Workflow Management Directs daily Medicaid and financial-assistance workflows, including staffing coverage, workload distribution, patient outreach, documentation collection, requests for information, exception management, follow-up, and case closure. Makes real-time staffing and workflow decisions necessary to maintain service levels.
Quality and Compliance Oversight Monitors case quality, documentation, productivity, conversion reporting, privacy requirements, training requirements, HEAplus requirements, applicable state requirements, and adherence to approved processes and procedures.
Medicaid and Financial-Assistance Operations Supports the team responsible for patient outreach, Medicaid and financial-assistance navigation, household and income verification, collection of tax, bank, asset, expense and other required documentation, application assistance, follow-up, and coordination through determination or documented closure.
Systems and Operational Coordination Coordinates workflows and handoffs involving Qventus, Epic, HEAplus, Access Services, Pre-Services, AHCCCS, and approved partners or vendors. Identifies and resolves operational handoff gaps and escalates issues outside the team's authority.
Performance Monitoring and Reporting Monitors established quality, timeliness, productivity, outreach, documentation, conversion, and service measures. Ensures required operational reporting and monthly executive summaries are accurate and delivered to leadership.
Training and Readiness Ensures staff complete required onboarding, workflow training, privacy and security requirements, and applicable HEAplus authorization and training before independently performing activities requiring such access.
Issue Resolution and Escalation Serves as the first point of operational escalation for complex cases, workflow barriers, documentation issues, system handoffs, and staff concerns. Escalates policy interpretation, structural changes, organizational financial-assistance approval, Medicaid eligibility determinations, and other matters outside delegated authority.
Cross-Functional Collaboration Partners with Revenue Cycle Operations, Access Services, Compliance, Finance, HR, IT and other appropriate stakeholders to maintain effective workflows, controls, reporting, and service delivery.
Travels between assigned work sites as required.

EDUCATION

Associates in a related field preferred, or an equivalent combination of education and directly related experience. The underlying specialist requirement is still proposed and requires final HR/Compensation validation. Preferred

EXPERIENCE

2 years, Relevant experience in Medicaid, patient financial assistance, patient access, Revenue Cycle, social services, financial-document verification, or a related area. Required
Other, Prior lead, supervisory, or demonstrated operational leadership experience. Required

LICENSE AND CERTIFICATIONS

HEA+ Certified within 60 days of hire (Must be able to pass background check during this process) 60 Days Required

We're all in for your career.

About the Company

Honor Health

Nonprofit healthcare system providing comprehensive care

Preparing company summary for Honor Health.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Scottsdale, AZ
Founded: 2013

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