TJX

Runs off-price clothing and home goods stores

Loss Prevention Associate

Loss Prevention & Asset ProtectionConfirmed live in the last 24 hours

Full-timeChermside QLD, AustraliaNo salary listed

About the Job

Requirements

Understanding of a security or loss prevention role within a customer-focused environment.
Ability to communicate effectively at all levels, internally and externally.
Ability to identify and de-escalate risk.
Ability to de-escalate challenging situations with associates and customers.
Deep understanding of TJX operational policies and routines, and willingness to expand knowledge continuously.
Proficiency with Microsoft Suite and ability to learn and adopt new systems.
Ability to work unsupervised.
Security licence and/or ability to obtain one, depending on the state.

Responsibilities

Wear the designated Loss Prevention Associate uniform consistently.
Maintain a proactive on-floor presence to deter potential theft and fraud.
Support de-escalation of customer or person-of-interest matters.
Use equipment, systems, and information to maintain company standards.
Follow the Keeping all Associates Safe policy and promptly escalate concerns to the line manager.
Submit incident reports promptly to the designated system with required accompanying evidence.
Conduct and maintain equipment and system checks in line with company policy and routines or as directed.
Use company tools and resources to deter or detect potential theft, fraud, and inventory shrink, and escalate identified risks to the line manager.
Professionally detect and deter persons of interest by offering active service in line with TJX Australia policy.
Collect and enter data into the designated incident reporting system as required.
Identify and de-escalate risk effectively and report issues to the line manager.
Engage with local operatives to share common problems and solutions.
Support investigations as required.
De-escalate aggressive behaviour in line with TJX policies.
Check relevant information and processes, share information, and advise the line manager of identified risks.
Check key compliance areas and document findings on areas of concern.
Raise issues with the line manager and team, and use agreed escalation procedures appropriately.
Use equipment, systems, information, and functional processes to support the shrink agenda and communicate concerns.
Attend training programmes and apply and demonstrate learning.
Raise awareness and advise on best-practice basics.
Advise associates about education and awareness initiatives.

TJX Australia

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Loss Prevention Associate plays a role in safeguarding store assets. The role focuses on minimising theft, fraud and inventory shrink through proactive on-floor presence and the offering of active customer service, in line with TJX Australia policies.
The role supports the overall TJX Australia operational shrink management strategy by acting as a visible uniformed deterrence of potential theft, deescalating customer incidents and maintaining composure, as well as sustaining an effective partnership with the Store Management team.

Responsibilities
Keeping People Safe:
•Consistently wears the designated Loss Prevention Associate uniform
•Providing proactive on-floor presence for the purpose of deterring potential theft and fraud
•Supports in the de-escalation of customer and/or person of interest matters
•Utilises equipment, systems, and information to maintain company standards
•Keeping all Associates Safe policy and escalates concerns promptly to the line manager
•Submits incident reports promptly to the designated system with accompanying evidence requirements
•Conducts and maintains equipment/system checks in line with company policy and routines or as directed

Protection of Assets:
•Uses company tools and resources to deter or detect potential theft, fraud and inventory shrink and escalates to line manager on any identified risks
•Detects and deters persons of interest in a professional manner through the offering of active service in line with TJX Australia policy
•Collates and inputs data as required into the designated incident reporting system
•Can effectively identify and deescalate risk and report issues back to their line manager
•Engages with local operatives to share common problems and solutions
•Supports with investigations as required
•Ability to de-escalate aggressive behaviour in line with TJX policies

Operational Shrink and Loss Reduction:
•Checks relevant information and processes, shares information and advises line manager on any risk identified
•Checks key compliance areas and documents findings on any areas of concern
•Raises issues with line manager and team, uses agreed escalation procedures appropriately
•Uses equipment, systems, information, and functional processes to support the shrink agenda and communicate concerns
•Attends training programmes and can apply and demonstrate learnings
•Raises awareness and advises on best practice basics
•Advises associates about the education and awareness initiatives
Key Skills, knowledge & experience
•Understanding of Security and/or Loss Prevention role within a customer focussed environment
•Ability to communicate effectively at all levels both internally and externally
•Ability to identify and de-escalate risk
•Ability to de-escalate challenging situations with Associates and Customers
•Deep understanding of TJX operational policies and routines and willingness to expand knowledge continuously
•Proficiency with Microsoft Suite and ability to learn and adopt new systems
•Calm and professional under pressure
•High level of integrity and self-awareness
•Ability to work unsupervised
•Role Models TJX Leadership Competencies & Cultural Factors (LCCF’s)
•Demonstrates humility and respect
•A good standard of written and oral communication
•Security Licence and/ or ability to obtain one (Depending on state)

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:

Skygate Home & Life Centre Shop 8

Location:

AUS TJX Australia District QLD Central

Remote Type:

About the Company

TJX

Runs off-price clothing and home goods stores

TJX runs off-price stores that sell brand-name clothing, shoes, accessories and home goods for less than department stores and malls charge, in the United States and abroad. Its best-known U.S. chains are T.J. Maxx, Marshalls and HomeGoods, which shoppers visit often because each store's mix of labels and products changes from week to week. Instead of ordering fixed seasonal collections, its buyers purchase closeouts, canceled orders and excess production directly from brands, and TJX makes money by reselling those goods at markdowns while keeping its own buying costs low. TJX was founded in 1987 and is headquartered in Framingham, Massachusetts.

Company size: 10,001+
Company stage: IPO
Headquarters: Framingham, MA
Founded: 1987

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