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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Director Operations Readiness

Business OperationsConfirmed live in the last 24 hours
Full-timeRemote in USA$117.4k - $176.1k

About the Job

Requirements

  • A bachelor's degree or equivalent combination of education and relevant professional experience is required.
  • Significant progressive experience in business architecture, process excellence, operational excellence, enterprise transformation, governance, enterprise PMO, technology transformation, or a related discipline is required.
  • Demonstrated leadership experience overseeing complex, cross-functional initiatives is required.
  • Experience developing or managing enterprise governance models, standardized processes, operating models, or transformation frameworks is required.
  • Strong process improvement and process-management capabilities, including experience assessing current-state processes and designing scalable future-state solutions, are required.
  • The ability to independently lead complex initiatives in environments where processes, requirements, or solutions may not yet be fully defined is required.
  • Strong executive communication, presentation, and stakeholder-management skills are required.
  • The ability to influence senior leaders and drive alignment across multiple functions without relying solely on direct authority is required.
  • Strong analytical, problem-solving, organizational, and decision-making skills are required.
  • The ability to translate strategy into practical execution and measurable outcomes is required.
  • The ability to operate effectively in a remote environment with travel as needed, up to approximately 25%, is required.

Responsibilities

  • Lead and independently own the Standard Operating Model (SOM) Governance capability within Operations Readiness.
  • Develop, implement, and continuously mature a scalable governance framework that establishes clear ownership, accountability, standards, and decision-making processes.
  • Drive enterprise adoption and accountability for standardized operating models, processes, and governance practices.
  • Establish and maintain enterprise process taxonomy, process hierarchy, governance standards, and related documentation.
  • Partner with functional leaders to identify gaps between standardized operating models and current-state client or operational processes.
  • Develop governance mechanisms to support process changes, exceptions, approvals, and change control.
  • Monitor adoption and identify opportunities to strengthen governance, standardization, and operational consistency.
  • Lead the implementation, maturation, governance, and ongoing utilization of Orbus as an enterprise process and architecture capability.
  • Establish standards and governance for how business processes and related information are captured, maintained, and utilized within Orbus.
  • Partner with Technology, Operations, Data, and other stakeholders to connect process architecture with enterprise transformation priorities.
  • Identify opportunities to strengthen the relationship between business processes, technology capabilities, data, automation, and operational outcomes.
  • Promote effective use and adoption of Orbus across relevant stakeholder groups.
  • Translate complex operational and technology concepts into clear frameworks that business leaders can understand and use.
  • Lead enterprise process improvement, governance, and transformation initiatives across multiple functions.
  • Assess current-state processes and identify gaps, risks, redundancies, and opportunities for standardization or improvement.
  • Translate strategic priorities into practical governance models, operating structures, and execution plans.
  • Support client and operational gap assessments to determine alignment with established operating models and enterprise standards.
  • Partner with cross-functional leaders to develop solutions that balance operational needs, technology capabilities, scalability, and governance requirements.
  • Create structure and forward momentum in complex or ambiguous environments.
  • Develop strategies that drive adoption of SOM governance, Orbus, standardized processes, and new ways of working.
  • Establish effective change-control practices that provide appropriate governance while enabling the organization to move efficiently.
  • Partner with stakeholders to identify barriers to adoption and develop sustainable solutions.
  • Support communication, education, and stakeholder engagement associated with process and governance changes.
  • Measure and communicate progress, adoption, risks, gaps, and opportunities to senior leadership.
  • Serve as a strategic partner to leaders across Operations, Technology, Data, AI/automation, and other enterprise functions.
  • Build alignment among stakeholders with competing priorities and perspectives.
  • Influence senior leaders through clear recommendations, strong business judgment, and executive-level communication.
  • Independently lead initiatives from strategy and design through implementation, adoption, and ongoing governance.
  • Present complex concepts, recommendations, risks, and progress to executive and cross-functional audiences.
  • Establish clear accountability and maintain momentum across initiatives involving multiple teams.
  • Embrace and effectively utilize approved AI-enabled tools, automation platforms, reporting technologies, and digital solutions while maintaining compliance with company policies and applicable regulatory requirements.

Desired Qualifications

  • Healthcare, healthcare revenue cycle management (RCM), or healthcare operations experience is preferred.
  • Experience with Orbus or comparable enterprise architecture, business architecture, or process-management platforms is preferred.
  • Experience working with Epic or other enterprise healthcare technology platforms is preferred.
  • Experience in enterprise architecture, business architecture, or process architecture is preferred.
  • Experience supporting large-scale enterprise transformation or operating-model initiatives is preferred.
  • Experience with organizational change management and enterprise adoption strategies is preferred.
  • Experience connecting operational processes with technology, data, automation, or AI-enabled transformation initiatives is preferred.
  • Experience performing operational or client gap assessments and translating findings into transformation plans is preferred.
  • PMP, Lean Six Sigma, enterprise/business architecture, change management, or related professional certifications are preferred.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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