Salesforce Field Service Lead - UK & Ireland

Role Title: Salesforce Field Service Lead (UK & Ireland)

Location: London, Birmingham, Glasgow or Manchester

Salary: Competitive salary and package dependent on experience

Career Level: Senior Manager

Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in  Salesforce Business Group connect with stakeholders and deliver value.

Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. Grow alongside our global network of talent, and help drive impactful change for some of the world’s most mission-driven institutions. 

About the Accenture Salesforce Business Group:

Accenture has established a global commitment to Salesforce called the Salesforce Business Group (SFBG); a focused executive-level effort between Salesforce and Accenture, to turbo-charge our joint business and deliver outstanding customer experiences for our clients. You will be part of an exciting environment – we have the energy and pace of a start-up, merged with the stability of a well- established Salesforce capability

(Accenture has been delivering Salesforce-powered transformation for over 15 years).

The Accenture Salesforce Business Group exists to help our clients create the best customer and employee experiences on the planet.  We do this through leveraging the best aspects of our deep knowledge of how to modernise organisations selling, service and operational functions across all key industries. With deep knowledge in the power of Salesforce’s multiple cloud offerings we help clients transform their employee and customer experiences.  We believe that for organisations to be digital on the outside they must first optimise how they run their business with a clean digital core on which to conduct their operations.

As a major global user of Salesforce ourselves we lead by example and are a great example of how we have modernised our sales, forecasting and commercial governance with Salesforce tools.

You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way we believe that our customers get the best results from their partnership with us.  If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

About the Role

We are seeking an experienced Head of Salesforce Field Service to lead and grow our Salesforce Field Service capability across the UK and Ireland. This is a senior leadership and subject‑matter expert role, combining deep platform expertise, industry insight, and trusted‑advisor engagement with complex, asset‑intensive organisations.

You will shape Field Service strategy, support major transformation programmes, and act as a go‑to authority for Salesforce Field Service across pre‑sales, discovery, design, and delivery.

Key Responsibilities

Salesforce Field Service Leadership

• Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements 

• Set standards and best practice for Field Service discovery, solution design, and delivery approach 

Solutioning & Pre‑Sales Support

• Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence 

• Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value‑led 

Trusted Advisor to Clients

• Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome‑focused Field Service roadmaps aligned to business value rather than technology alone 

• Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations

Discovery, Blueprint & Architecture Oversight

• Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture 

• Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt 

Delivery & Capability Enablement

• Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management 

• Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long‑term organisational depth

Salesforce & Ecosystem Engagement

• Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators 

Essential Skills

• Deep expertise in Salesforce Field Service, including discovery, design, and large‑scale implementation

• Proven experience operating as a senior SME and trusted advisor on complex Field Service or asset‑centric transformations

• Strong background in pre‑sales solutioning, including estimation, pricing input, and delivery shaping

• Ability to bridge business outcomes and technical architecture, influencing both executives and delivery teams

• Experience working across onshore/offshore delivery models

Desirable

• Experience in utilities, resources, infrastructure, or other field‑force‑heavy industries

• Exposure to large‑scale integrations (e.g. ERP, asset management, workforce management)

• Thought leadership or contribution to Field Service propositions, assets, or alliance materials

What’s in it for you:

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.

• Family-friendly and flexible work policies.

• Attractive pension plan with financial wellbeing support and resources.

• Private healthcare insurance plan and Mental Wellbeing support.

• Employee Assistance Programme, Career Development and Counselling.

• A range of generous Parental Leave offerings.
   

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services we are known for.

Please note that with all our roles, you should expect some in-person time for collaboration, learning and building rapport with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.