Marriott International

Manages and franchises hotels around the world

Overnight Front Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeToronto, ON, CanadaCA$29.14 - CA$32.38 /hrIn-person

About the Job

Requirements

High school diploma or GED equivalent is preferred.
No related work experience is required; no supervisory experience is required.
No license or certification is required.
Ability to process guest check-ins and check-outs, reservations, payments, late or disputed charges, and guest communications.
Ability to coordinate room readiness with Housekeeping and communicate parking procedures and local information to guests.
Ability to use the computer system for daily reports and cashier and closing reports, and to follow Accounting specifications for balancing and dropping receipts.
Ability to follow safety, security, confidentiality, appearance, and other company policies and procedures.
Ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process room charges and payments by cash, check, debit, or credit; complete check-outs and resolve late or disputed charges.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Communicate parking procedures to guests and visitors and dispatch bell or valet staff as needed.
Provide guests with directions and information about the property and local areas of interest.
Run daily arrival and departure reports, identify special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system; cash guests’ personal and traveler’s checks; count the bank at the beginning and end of the shift; and balance and drop receipts according to Accounting specifications.
Follow company safety and security policies, report accidents, injuries, and unsafe work conditions to a manager, and protect company assets and confidential information.
Maintain a clean and professional uniform and appearance; welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Ritz-Carlton Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Pay Range (US/Canada/EMEA): $29.14-$32.38 per hour

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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