Samsonite

Global luggage brand selling lightweight bags

Store Supervisor

Retail Store ManagementConfirmed live in the last 24 hours

Full-timePenang, MalaysiaNo salary listedIn-person

About the Job

Requirements

Five years of experience in the retail or service industry.
One year of experience in a leadership position or management experience.
Ability to communicate effectively with customers and staff, maneuver around the sales floor, meet moderate stockroom lifting requirements, and meet store climbing requirements.
Experience working in a fast-paced retail environment.
Proficiency in Microsoft Excel, Word, and Outlook.
Availability for a flexible work schedule, including nights, weekends, and holidays.

Responsibilities

Take ownership and accountability for store and personal productivity.
Contribute to setting goals and hold the team accountable for productivity standards.
Provide leadership by role-modeling service behaviors and approach standards.
Ensure customer issues are resolved in the store, partnering with the Store Manager as appropriate.
Ensure all daily tasks are completed without negatively impacting service.
Resolve conflicts with team members in a timely and productive manner.
Inspire the team to meet and exceed performance standards.
Use training initiatives to help develop the team and coach other team members.
Develop plans to address key business issues and use those plans to impact the business and achieve desired results.

Take ownership, accountability for store and personal productivity
Contributes to setting goals and holds team accountable for productivity standards
Provides leadership through role modeling Service behaviors and approach standards
Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
Consistently ensures all daily tasks are completed without negatively impacting service
Resolve conflicts with team members in a timely and productive manner
Inspires team to meet and exceed performance standards
Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

5 years’ experience in retail or service industry
1 year experience in a position of leadership, management experience
Ability to communicate effectively with customers and staff, maneuver sales floor
Ability to meet moderate stockroom lifting requirements, and store climbing requirements
Experience working in a fast paced retail environment.
Excellent client service and communication skills
Proficient in Microsoft Excel, Word, and Outlook
Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays

About the Company

Samsonite

Global luggage brand selling lightweight bags

Samsonite is a global luggage brand that designs and sells a wide range of travel and personal accessories. Its products include suitcases, business bags, kids’ backpacks, casual bags, and related gear, all built to be lightweight, durable, and functional for travelers. The company emphasizes materials, construction, and design features such as strong shells, smooth wheels, secure zippers, and organized compartments to protect belongings and ease travel. Samsonite differentiates itself through extensive research and development, a history of industry firsts, and a strong global distribution network that includes direct sales, retail partners, and online channels. Its goal is to provide reliable, high-quality travel solutions that meet the needs of frequent travelers, business professionals, and families, maintaining leadership in the travel luggage market by continuing to innovate and improve user experience.

Company size: Not listed
Company stage: IPO
Headquarters: Luxembourg
Founded: 1910

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