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Full-Time

Customer Service Specialist

Updated on 9/3/2024

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides 100% renewable electricity solutions

Data & Analytics
Energy

Compensation Overview

$27.3kAnnually

+ Equity Share Options

Entry

Coventry, UK

Category
Customer Education & Training
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Customer Service
Requirements
  • Strong organisational skills and the ability to manage your own time and workload effectively
  • A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business
  • Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation
  • A solution focused approach and positive outlook
  • Empathy and understanding to help make the right decisions when it comes to customer experience
  • A love of taking on new tasks and challenges to develop and grow within your role
Responsibilities
  • Supporting the post-sales process by being the go-to-person for your customers, generating handover documents, booking installations, and loads more
  • Collaborate with survey and installation teams and third party suppliers to make the Solar and Air Source Heat Pump magic happen
  • Staying on top of all admin to ensure a smooth, enjoyable experience for our customers
  • Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement
  • Be a real advocate for the technology that we are excited to launch across the UK and beyond!

Octopus Energy provides 100% renewable electricity sourced from solar, wind, and water, offering smart tariffs for smart meters, including intelligent electric vehicle charging and off-peak electricity options. The company is dedicated to advancing transformative technologies to drive renewable energy adoption and reduce global dependence on fossil fuels.

Company Stage

Private

Total Funding

$2.5B

Headquarters

, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%