Service Operations Project Intern
TikTok
Service Operations Project Intern
TikTok
Short-form video platform with ads
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. We are looking for a proactive and detail-oriented Service Operations Project Intern to support day-to-day service operations in Brazil. This role will focus on ticket operations, issue tracking, and coordination with internal teams and BPO vendors. You will play a key role in ensuring smooth execution of service processes and improving customer and seller experience. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities: 1. Ticket Operations & Daily Execution - Monitor and manage daily service tickets (buyer / seller cases). - Support ticket routing, follow-ups, and SLA tracking. - Identify abnormal cases and escalate when necessary. - Ensure timely and accurate handling of service requests. 2. Issue Tracking & Operational Support - Track recurring issues and summarize key patterns. - Support basic root cause analysis for common problems. - Assist in maintaining issue logs and reporting trackers. - Help improve operational efficiency through daily observations. 3. BPO Support - Work closely with BPO teams to ensure proper execution of SOPs. - Follow up on pending cases and ensure resolution quality. - Support communication between local teams and vendors. 4. Cross-team Coordination - Support communication with internal stakeholders (Ops, Logistics, Policy, Product, etc.). - Help document issues, action items, and follow-ups. - Ensure alignment across teams on ongoing topics.
Minimum Qualifications: - Please submit your CV in English, as the role requires communication with global stakeholders and the evaluation process will be conducted in English. -Currently pursuing a Undergraduate in Business or a related discipline. - Strong attention to detail and sense of ownership. - Comfortable working with data (Excel / Google Sheets). - Able to handle operational tasks with consistency and quality. - Strong analytical and communication skills across diverse stakeholders. Preferred Qualifications: - Interest in e-commerce or operations is a plus
About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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