National Health & Wellness Advisor

Job Description

Reporting to the National Consumer Experience Manager, the National Health & Wellness Advisor is responsible for the national delivery, growth and continuous improvement of Sodexo's health, wellbeing and resident engagement programs across village operations.

The role leads to the planning, implementation and evaluation of ThriveWFX initiatives that support physical health, mental wellbeing, social connection and healthy lifestyle behaviours. Working closely with operational leaders, site teams, clients and residents, the role ensures programs are relevant, engaging, measurable and aligned to resident needs.

The position maintains a strong field presence through regular travel to operational sites, partnering directly with village teams and residents to understand local needs, and evaluating programs effectiveness, driving engagement and identifying opportunities for continuous improvement.

As a key member of the Resident Experience Team, the National Health & Wellness Advisor contributes to Sodexo's broader Resident Experience Strategy by enhancing resident wellbeing outcomes, strengthening community connection and supporting the delivery of positive moments that matter across the resident journey.

Responsibilities:

ThriveWFX Program Management

• Lead the national execution of the ThriveWFX strategy and annual activation calendar.
• Coordinate wellbeing campaigns, challenges, initiatives and awareness events across village operations.
• Ensure consistency of the ThriveWFX brand, standards and resident experience.
• Maintain governance processes, program documentation and operational frameworks.
• Identify opportunities to expand program reach and impact.

Health & Wellbeing Delivery

• Design and coordinate initiatives that support physical, mental and social wellbeing.
• Develop health promotion, education and behaviour change programs.
• Support resident participation through engaging and inclusive experiences.
• Establish partnerships with internal and external wellbeing providers.
• Promote proactive health and preventative wellbeing approaches.

Resident Engagement & Community

• Drive participation and engagement across all resident demographics.
• Support social connection, community building and resident wellbeing outcomes.
• Gather resident feedback and insights to improve programs and experiences.
• Support village activation initiatives and key resident experience campaigns.

Operational Engagement & Site Support

• Undertake regular travel to villages nationally to support ThriveWFX program delivery and resident engagement.
• Build strong relationships with Village Managers, operational leaders and frontline teams to embed health and wellness initiatives into village culture.
• Conduct site visits, observations and resident engagement activities to understand local needs and identify opportunities for improvement.
• Support the successful implementation of national campaigns and local wellness activations.
• Coach and support site-based ThriveWFX Team members and key stakeholders to increase program participation and effectiveness.
• Gather resident and client feedback through formal and informal engagement channels to inform continuous improvement.
• Monitor program compliance, brand standards and consistency of delivery across the portfolio.
• Share best practice initiatives and success stories between villages to support national excellence in wellbeing delivery.

Stakeholder Engagement

• Build effective working relationships with operational, client and corporate stakeholders.
• Partner with site leadership to embed ThriveWFX into village culture.
• Influence stakeholders to support participation and resident wellbeing objectives.
• Act as the national subject matter expert for health and wellness programming.

Performance & Continuous Improvement

• Monitor participation, engagement and resident satisfaction metrics.
• Measure and report program outcomes and return on investment.
• Identify trends, emerging needs and opportunities for innovation.
• Contribute wellbeing metrics to the Village Experience Index and Resident Experience reporting framework.
• Implement continuous improvement initiatives across the portfolio.

Knowledge & Skills

• Health promotion and wellbeing program design.
• Behaviour change and resident engagement strategies.
• Stakeholder management and influencing skills.
• Project and event management.
• Presentation and facilitation skills.
• Data analysis and reporting capability.
• Budget management.
• Strong written and verbal communication.
• Microsoft 365 applications and digital engagement platforms.
• Continuous improvement and program evaluation methodologies.
• Leads others to persist despite setbacks or obstacles.
• Fosters a sense of urgency in the team for reaching goals and meeting deadlines.
• Drives a track record of success for the team
• Relevant health, wellbeing or project management certifications desirable.
• Working knowledge of workplace health and wellbeing frameworks.

Experiences

• Minimum 3-5 years' experience in health &, wellbeing roles.
• Experience developing and implementing national or multi-site wellbeing programs.
• Experience working with geographically dispersed workforces.
• Demonstrated stakeholder engagement and partnership management experience.
• Experience in hospitality, resources, facilities management, accommodation services or related industries preferred.
• Experience analysing engagement data and preparing performance reports.
• Experience working across remote, regional or geographically dispersed operations.
• Demonstrated ability to build relationships and influence outcomes through direct engagement with operational stakeholders.
• Experience travelling regularly to operational sites to support program implementation, stakeholder engagement and continuous improvement initiatives.

Qualifications

• Degree or tertiary qualification in Health Promotion, Public Health, Exercise Science, Health Science, Behavioural Science, Wellbeing or related discipline

Additional Information

Why Join Sodexo?

• Competitive pay and job security in an essential services industry
• Access to 100+ retail discounts and multiple salary packaging options
• Great teamwork and a solid group of people around you!
• Opportunities for training and career progression within Sodexo

Apply Now

Ready to start your next adventure? Submit your resume outlining your experience and availability. If shortlisted, one of our recruiters will contact you for a phone interview to answer your questions and share more about the role.