Driver Operations Intern

Job Description

Get to Know the Team

The Partner Acquisition team supports the driver- and fleet-partner network that enables Grab's mobility services in Singapore. We work with driver-partners, fleet partners, vendors, and internal teams across onboarding, activation, engagement, and operational readiness. Our work supports passenger services across Grab's mobility portfolio, including premium offerings such as Business First Class rides.

Get to Know the Role

As a Driver Operations Intern, you will support driver recruitment, onboarding and daily operations across assigned portfolios, with Business First Class rides as your initial focus. This is an operations-heavy role, centered on hands-on execution. You will work directly with driver and fleet partners, and internal teams to maintain operational readiness. You will also support time-sensitive activities, and use portfolio data to inform operational decisions. If you enjoy solving operational problems and improving how work gets done, we encourage you to apply.

You will report to the Manager, Partner Acquisition and coordinate task execution with temporary or business process outsourcing (BPO) staff. This full-time internship runs from January to May 2027. You will gain practical experience in partner operations, data-informed execution, and operational project coordination.

The Critical Tasks You Will Perform

• You will coordinate driver- and fleet-partner onboarding, activation, and operational readiness across assigned portfolios, engage partners to clarify requirements, resolve routine issues, and document follow-up actions.
• You will pull, validate, clean, reconcile, and analyse portfolio data from approved dashboards, spreadsheets (can perform complex functions) , and internal systems. Then, you will present updates on trends, gaps, causes, risks, and recommended actions.
• You will monitor daily booking allocation and driver readiness for Business First Class rides, coordinating reminders, training, partner communications, and post-incident follow-up.
• You will coordinate shift handovers and provide task-specific guidance to temporary or BPO staff to support execution.
• You will use AI and digital tools to improve data analysis, reporting, documentation, and recurring workflows.

Qualifications

What Essential Skills You Will Need

• You will engage drivers, fleet partners, and internal stakeholders, resolve routine issues, and document follow-up actions.
• You will have demonstrated the ability to extract data from dashboards, spreadsheets, or internal data tools to support operational decisions.
• You will have working knowledge of Google Sheets or Microsoft Excel, including lookups, pivot tables, filtering, data validation, and basic data reconciliation.
• You will analyse operational data, identify trends and causes, and translate findings into practical recommendations and clear management presentations.
• You are experienced in balancing multiple tasks simultaneously, coordinate follow-ups, and communicate blockers promptly.
• You will have experience in event planning, event coordination or staffing.
• You will have experience using AI tools to support data analysis, reporting, documentation, or workflow improvement.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer our Interns:

• Comprehensive Medical Insurance: We got you covered with medical insurance plans.
• Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
• Flexible Work Arrangements: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
• Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique