HR Operations Manager

Key Responsibilities

1. HR Operations & Service Delivery

• Manage end-to-end HR operational activities including onboarding, offboarding, employee life-cycle management, and HR administration.
• Ensure HR processes are efficient, standardised, and aligned with best practices.
• Oversee HR Helpdesk / shared services to deliver timely employee support.

2. HR Compliance & Governance (UK-specific)

• Ensure HR practices comply with UK employment laws (e.g., Employment Rights Act, Equality Act, GDPR, Working Time Regulations).
• Maintain and update HR policies, handbooks, and internal guidelines.
• Lead internal audits and ensure compliance with data security and retention requirements.

3. HR Systems & Reporting

• Manage and optimise HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, BambooHR).
• Ensure accurate data management and integrity across all HR systems.
• Produce regular HR analytics and dashboards (headcount, attrition, absence, workforce trends).

4. Payroll & Benefits Coordination

• Collaborate with payroll providers to ensure accurate monthly payroll processing.
• Manage benefits administration (pensions, health insurance, leave policies, flexible benefits).
• Support annual compensation cycles and statutory reporting.

5. Process Improvement & Projects

• Lead HR transformation initiatives to improve operational efficiency.
• Implement automation and digitalisation within HR workflows.
• Drive continuous improvement across HR services using Lean methodologies where applicable.

6. Team Leadership

• Lead, mentor, and develop an HR operations team.
• Allocate resources, manage workloads, and promote a high-performance culture.

Required Skills & Experience

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 9–12+ years of HR experience, with at least 3 years in HR operations leadership.
• Experience working with UK organisations and strong understanding of local HR compliance.

Technical Skills

• Proficient in HRIS systems and MS Office (Excel, Power BI preferred).
• Experience with HR analytics and HR process automation.

Soft Skills

• Strong communication, stakeholder management, and interpersonal skills.
• Analytical mindset with ability to interpret and present HR data.
• Detail-oriented and committed to high-quality service delivery.
• Ability to work in fast-paced, dynamic environments.

Key Performance Indicators (KPIs)

• HR service delivery turnaround time
• Payroll accuracy rate
• Employee data accuracy and HRIS performance
• Compliance audit scores
• Employee satisfaction with HR services
• Process efficiency improvements

Bachelor Degree Min 8 years

Key Responsibilities

1. HR Operations & Service Delivery

• Manage end-to-end HR operational activities including onboarding, offboarding, employee life-cycle management, and HR administration.
• Ensure HR processes are efficient, standardised, and aligned with best practices.
• Oversee HR Helpdesk / shared services to deliver timely employee support.

2. HR Compliance & Governance (UK-specific)

• Ensure HR practices comply with UK employment laws (e.g., Employment Rights Act, Equality Act, GDPR, Working Time Regulations).
• Maintain and update HR policies, handbooks, and internal guidelines.
• Lead internal audits and ensure compliance with data security and retention requirements.

3. HR Systems & Reporting

• Manage and optimise HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, BambooHR).
• Ensure accurate data management and integrity across all HR systems.
• Produce regular HR analytics and dashboards (headcount, attrition, absence, workforce trends).

4. Payroll & Benefits Coordination

• Collaborate with payroll providers to ensure accurate monthly payroll processing.
• Manage benefits administration (pensions, health insurance, leave policies, flexible benefits).
• Support annual compensation cycles and statutory reporting.

5. Process Improvement & Projects

• Lead HR transformation initiatives to improve operational efficiency.
• Implement automation and digitalisation within HR workflows.
• Drive continuous improvement across HR services using Lean methodologies where applicable.

6. Team Leadership

• Lead, mentor, and develop an HR operations team.
• Allocate resources, manage workloads, and promote a high-performance culture.

Required Skills & Experience

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 9–12+ years of HR experience, with at least 3 years in HR operations leadership.
• Experience working with UK organisations and strong understanding of local HR compliance.

Technical Skills

• Proficient in HRIS systems and MS Office (Excel, Power BI preferred).
• Experience with HR analytics and HR process automation.

Soft Skills

• Strong communication, stakeholder management, and interpersonal skills.
• Analytical mindset with ability to interpret and present HR data.
• Detail-oriented and committed to high-quality service delivery.
• Ability to work in fast-paced, dynamic environments.

Key Performance Indicators (KPIs)

• HR service delivery turnaround time
• Payroll accuracy rate
• Employee data accuracy and HRIS performance
• Compliance audit scores
• Employee satisfaction with HR services
• Process efficiency improvements