Job Title: Manager, Client Services
Work Location: New York, NY (Hybrid)
Start Date: ASAP
Recently named one of WorkLife’s 50 Best Places to Work and one of Fast Company’s Most Innovative Companies, Whalar is a leading global Creator Company.
Whalar empowers creators, brands, and platforms to tap new areas of innovation and drive business growth together. We do this through our six divisions: brand partnerships, talent management, proprietary technology, a creator-centric venture studio, a gaming studio, and a physical campus for creators. As a result, we have the best understanding, the most access, and the earned trust of creators. We’re a curious, diverse team of 300 individuals united by one belief: Everything Is Better With Creators.
We Liberate the Creative Voice. We are Whalar.
About Client Services:
The Client Services team has ultimate responsibility for the creative output and flawless execution of our campaigns and programs. The team has a helicopter view over all parts of a collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life.
The team has three core functions:
- Oversee campaign, budgets and timing across assigned programs
- Act as the central resource that brings in the right expertise at the right time
- Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output
Here’s what you’ll do day-to-day:
- Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management
- Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting
- Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs
Here’s what we’re looking for:
- Have 4-5+ years’ agency or brand experience, including team management
- Have strong detail-oriented communication, organizational and interpersonal skills
- Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
- Appreciate and understand the value of creativity
- Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
- Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
- Multiple languages is a plus
The salary range for this role is $60,000 - $72,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate’s experience, expertise, alignment with the position’s requirements, and ultimately budget approvals.
Our values:
At Whalar, diversity, equity, and inclusion (DEI) isn’t just a statement, it’s our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.
The perks:
Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.
- Medical, Dental, Vision
- 25 days of PTO + Sick days + Winter break
- Retirement planning with employer match
- Monthly phone/internet reimbursement
- Professional development stipend
- New joiner Home office allowance
- Fertility benefits
- Up to 16 weeks of paid parental leave
- Calm App subscription (Add up to 4 dependents)
- Volunteer days
- Identity theft protection & Legal assistance
- Company Paid Life & Disability Insurance
- Extra Voluntary Life Insurance Policy
- Voluntary Hospital and Critical Illness Insurance
- Voluntary Pet insurance
- Employee Resource Groups
Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.
