Manitoulin Group of Companies

Moves freight and manages international shipping

Account Manager

Field SalesConfirmed live in the last 24 hours

Full-timeMississauga, ON, CanadaIn-person

About the Job

Requirements

Computer literacy.
Good communication skills, including listening, persuasion and selling, problem-solving, and consultative selling techniques.
Strong negotiation skills.
Competent math skills, including cubing and rate calculations.
Proficiency with geography.
Flexibility to deal effectively with changing circumstances, customer demands, last-minute requests, deadlines, and daily stress.
Organizational and time-management skills.
Sales experience and industry knowledge are assets.

Responsibilities

Travel throughout the assigned territory to call on existing and prospective customers, solicit business, and explain company services using consultative selling techniques.
Telemarket existing and prospective customers to solicit business.
Follow up with customers regarding rate requests, rate renewals, service failures, and other concerns.
Use and maintain the company CRM, Sugar, ensuring database records are current and complete and prior weekly activities are documented before the new week begins.
Prepare reports of business transactions for corporate internal use, including new business, lost business, accounts at risk, accounts lost, questionnaires, and sales leads.
Recommend ways to improve customer service, including use of the website and related efficiency tools, the quality of bills of lading, packaging, and reducing claims.
Recommend ways to improve the efficiency and effectiveness of the sales process.
Perform other assigned duties, which may include driver route ride-alongs and overnight travel for regional sales meetings, industry conferences, and trade shows.
Secure at least 80% of the new-business target set by the RSM, consisting of net-new business and a share of expanded business, to keep the territory in good financial shape.
Be present in the terminal to build a strong foundation with operational staff, including dispatch, drivers, administrative staff, and Terminal Managers.

Job Description

Travel throughout assigned territory to call on existing and prospective customers to solicit business, explain the services of the company to the client using consultative selling techniques - 60%
Telemarket existing and prospective customers to solicit business - 10%
Follow up with all customers regarding rate requests, rate renewals, service failures, and other concerns - 15%
Effective use and maintenance of the company CRM (Sugar) to ensure all database records are up to date, complete, and previous weekly activities are documented prior to the start of the new week - 10%.
Prepare reports of business transactions for corporate internal use ie. new business, lost business,
accounts at risk, accounts lost, questionnaires, sales leads, etc. - 5%
Recommend ways to improve service to customers, including the use of the website and related
efficiency tools, quality of bills of lading, packaging and reducing claims
Recommend ways to improve efficiency and effectiveness of the sales process
Other duties may be assigned, such as driver route ride-along, overnight travel for Regional Sales meetings and industry conferences and trade shows.
Secure a minimum of 80% of the New Business target set by the RSM. This is made up of net new and share of expanded business. This is an essential part of the job in order to keep the territory in good financial shape.
Your presence in the terminal is essential to building a strong foundation with the operational staff (dispatch, drivers, admin staff and Terminal Managers)

Qualifications

Must be computer literate
Good communication skills including proficiency at listening, selling (persuasion), problem solving, consultative selling techniques, etc.
Strong negotiation skills
Competent math skills i.e., cubing, calculation of rates, etc.
Proficient with geography
Must be flexible as job requires being able to deal effectively with changing circumstances, customer demands, last-minute requests, deadlines, and daily stress
Organizational and time management skills
Sales experience is an asset, as is industry knowledge

Additional Information

What do we offer to you?

Competitive wages
Comprehensive Benefits Program
Profit Sharing Opportunities
Opportunities for growth and advancement

About the Company

Manitoulin Group of Companies

Moves freight and manages international shipping

The Manitoulin Group of Companies moves freight for businesses across Canada and between Canada and the United States, and arranges international shipping. Its trucking company, Manitoulin Transport, carries partial and full truckloads through Canadian terminals and works with partner carriers for US deliveries. Shippers pay transportation charges for services that include rush deliveries, rail-and-truck moves, and temperature-controlled or dangerous goods. Sister companies provide warehousing, crating, customs clearance, and air and ocean freight forwarding, letting clients arrange several stages of a shipment through the group. Its roots date to a grocery wholesaler incorporated in 1953, which moved into trucking in 1960.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Auerbach in der Oberpfalz, Germany
Founded: 1953

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