Senior Field Support Supervisor

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

At KLA, we develop industry-leading semiconductor process control solutions that power innovation across the global electronics ecosystem. We’re seeking a hands-on Senior Field Support Supervisor to lead field service execution and deliver exceptional customer results.

What You’ll Do

• Lead installation, maintenance, and upgrade activities for KLA systems at customer sites
• Assure training and certification of a team of engineers
• Develop and drive a positive, collaborative work environment
• Learn/ Model KLA business processes
• Be a positive leader that develops team
• Coordinate rapid response to critical issues and customer escalations
• Drive escalations and assure customer focused approach
• Drive operational excellence through strong systems, documentation, and execution discipline
• Develop and maintain strong internal and external relationships
• Manage cost through effective resource deployment and install case oversight
• Present business updates and performance insights to senior leadership
• Represent Customer Operations in Product Life Cycle teams
• Partner cross-functionally with engineering, customers, and leadership
• Hire, coach, and develop a high-performing field support team

What You Bring

• 3–5 years in a lead or supervisory role
• 3–5 years supporting semiconductor capital equipment
• BS/AA degree or equivalent experience
• Strong project management and organizational skills
• Clear communication and confident presentation abilities
• Customer-first mindset with strong interpersonal skills

Why KLA

• Work on cutting-edge semiconductor technology
• High visibility with senior leadership and product teams
• Real ownership driving customer success and operational impact

Minimum Qualifications

Associate of Science degree or work relevant/related work experience of 3 years

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $81,300.00 - $138,200.00 Annually
Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] or at +1-408-352-2808 to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.