What You’ll Do

• Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly
• Evaluate and test new technologies (hardware/software)
• Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly
• Manage and deploy corporate PCs/Macs
• New hardware configuration
• Machine image maintenance
• Diagnosis and repair
• Coordinate warranty repairs
• Manage VOIP phone system and distribution of equipment
• Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.)
• Shipping, recycling, and disposal of computers, peripherals
• Assist in the management of hosted IT applications (Okta, Google G Suite, Egnyte, Zoom, MS O365 etc.)
• General IT routine tasks
•  IT account management for on-/off-boarding of employees
•  Diagnosing and repairing end-user IT devices
•  IT ticket management
•  Resolve escalated technical IT matters

Requirements

• 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles
• Eligible to live and work in the UK
• Excellent verbal and interpersonal skills in English
• Able to travel cross-region (< 10% travel time expected)

Nice to Have

• Certificate(s) of CCNA / CCNP / CMNO /MCSE
• Professional experience in supporting MS Windows 10 and/or Mac OS
• Knowledge of general IT security controls and best practices
• Experience documenting IT applications and training users
• Previous experience managing/mentoring colleagues.
• Previous working experience in a global organization across multiple regions & time zones
• Four-year degree in Computer Science/Information Technology or a related discipline

Perks & Benefits

• Allocations for continuous learning & development
• Health & wellness programs