Facilities Management Supervisor
$82k+ Referral bonuses
Mid
New York, NY, USA
In Person
Facilities OperationsFacilities Management
About the job
Requirements
- Experience in facilities management, building operations, maintenance, or corporate workplace services.
- Working knowledge of HVAC, electrical, plumbing, mechanical systems, and building infrastructure.
- Experience managing work orders, preventive maintenance, inspections, and service-level commitments.
- Familiarity with building management systems, computerized maintenance management systems, and service ticketing platforms.
- Experience coordinating vendors, contractors, property management, and building engineering teams.
- Knowledge of workplace safety, emergency response, life-safety procedures, and regulatory compliance.
- Ability to prioritize competing demands, manage escalations, and work independently in a fast-paced environment.
- Ability to stand, walk, bend, and kneel for extended periods as required for inspections and facilities operations.
- Ability to frequently lift or move items weighing 40 pounds or more and transport packages using standard wheeled carts with a load capacity of 60 pounds.
- Manual dexterity to operate standard office equipment and enter information into service-management systems.
- Ability to use a telephone and computer simultaneously and perform tasks requiring close and distance vision, focus adjustment, and color differentiation.
Responsibilities
- Oversee daily building operations, maintenance activities, and workplace infrastructure, including HVAC, electrical, plumbing, mechanical, and environmental systems.
- Manage the full work order lifecycle, including intake, prioritization, assignment, tracking, escalation, communication, and resolution, ensuring compliance with established service-level agreements.
- Conduct daily site walks and scheduled inspections to identify deficiencies and maintain workplace readiness.
- Coordinate preventive maintenance programs, repairs, building inspections, and corrective actions.
- Monitor building conditions and proactively address issues that could affect employee comfort, business continuity, or operational performance.
- Oversee janitorial services, waste management, pest control, plant care, furniture maintenance, storage areas, and facilities supplies.
- Maintain accurate work order records, asset inventories, inspection reports, and operational documentation.
- Support workplace safety programs, emergency preparedness, business continuity, and life-safety compliance.
- Coordinate emergency evacuation procedures, building drills, and incident response activities.
- Partner with property management and engineering teams on fire protection systems, emergency generators, elevators, water events, security incidents, and other facility emergencies.
- Document incidents, coordinate corrective actions, and ensure appropriate escalation and after-hours response procedures are followed.
- Serve as a primary facilities contact for the client, property management, building engineering, and service providers.
- Maintain clear, timely communication regarding service requests, building conditions, planned maintenance, outages, and operational disruptions.
- Partner with IT and workplace teams on facilities-related technology, including meeting room infrastructure, digital signage, access control, occupancy sensors, and service-management platforms.
- Collaborate with Facilities Management, Workplace Experience, and Hospitality teams to deliver a seamless workplace experience.
- Escalate critical issues promptly and provide updates through resolution.
- Coordinate third-party vendors and contractors to ensure work quality, timely completion, safety, and contract compliance.
- Monitor vendor performance against service expectations, service-level agreements, and established quality standards.
- Conduct vendor inspections and quality-assurance reviews, identifying opportunities for improved performance and cost efficiency.
- Coordinate maintenance projects, workplace enhancements, repairs, and capital-improvement activities.
- Conduct opening, midday, and closing inspections to ensure all floors, meeting rooms, common areas, pantries, and support spaces are ready for use.
- Maintain a polished, safe, and fully functional workplace consistent with client expectations.
- Support workplace events and special initiatives through facilities coordination and logistical preparation.
- Maintain accurate operational reporting, incident logs, work order tracking, and continuous-improvement initiatives.
- Travel up to 25% to support multiple client locations, regional offices, operational sites, and business meetings.
Desired Qualifications
- Experience supporting corporate offices, financial services environments, or other high-expectation workplaces.
About the company
SPS Holding provides global business process outsourcing and document management services, digitizing documents, automating tasks like claims handling and invoice processing, and managing customer communications. It operates through Technology Business Solutions for back-office, data management, and HR/payroll, and Enterprise Workplace Solutions for office logistics and tailored workplace experiences, using AI, cognitive learning, and robotic process automation to handle unstructured content. The company stands out through its large international footprint (20+ countries and 8,500+ employees) and an integrated, end-to-end approach across digital process optimization and workplace services for banking, insurance, healthcare, and legal clients. Its goal is to help clients transform their operations with data-driven, automated processes so they can focus on their core activities.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Zurich, Switzerland
Founded
1980
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Simplify's Take
What believers are saying
- June 1, 2026 Cleardata expands UK document management and automated processing reach.
- AS Equity Partners announced CBS and Trendcommerce bolt-ons in 2025, widening cross-sell.
- IAOP's February 2026 Global 100 recognition supports enterprise sales credibility.
What critics are saying
- May 2026 reports said Lincoln International prepared SPS sale materials, distracting management.
- Cleardata, CBS, and Trendcommerce integrations stack execution risk through 2026.
- Banking and insurance BPO pricing pressure from rivals like Accenture and Capita erodes margins.
What makes SPS Holding unique
- SPS combines physical mailroom, scanning, and automated processing across 20+ countries.
- February 17, 2026 IAOP ranked SPS for a 14th straight year.
- June 1, 2026 Cleardata added archive storage and digital mailroom capabilities.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Commuter Benefits
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Services
- Identity Theft Protection
- Pet Insurance