People Operations Specialist

About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Team
Uber’s People Experience and Operations team ensures that our global employee population has a fantastic experience at Uber, from onboarding onwards. We’re the center-point between the different People functional areas. Based around the world, we take care of the employee experience and improve our people systems and processes, thinking globally and acting locally to ensure employees across Uber can focus on the work they were hired to do.

Role
We’re looking for People Operations Coordinator in the Tokyo, to support our employee population in the APAC region.  An ideal candidate will be someone who is passionate about finding ways to best support our growing employee base.  People Operations Specialists will be responsible to support our employees and managers with various HR processes and support in their continuous improvement and efficiency. You will act as a bridge between People Operations and various stakeholders, providing expertise in HR systems, documentation, and process optimization. This role requires strong problem-solving skills, independence, and a proactive global mindset to enhance operational efficiency.

About the Role:

Support the complete onboarding and offboarding lifecycles for new employees (e.g. new hire orientation, organization, documentation, system updates etc).
Serve as a liaison between People Operations and key partners such as HR Shared Services (HRSS), Centers of Excellence (COEs), People Partners, Payroll, Benefits, IT, and Legal.
Own and drive end-to-end processes, ensuring efficiency and compliance while proactively identifying areas for improvement.
Maintain and update data within our HR System, ensuring high accuracy.
Provide high-quality support to employees by responding to questions in our ticketing tool, and escalating issues as necessary.
Manage verification of employment letters, sick leave checks, and other compliances with local legislation.
Support the integrity of our data by running regular audits and reporting.
Cooperate with vendors when needed for the local processes.
Manage necessary interactions and coordination with employees, managers, HR stakeholder teams, and external stakeholders regularly for issues and processes around employment.
Assist with ad-hoc projects within the People Operations Team and other administrative tasks as assigned.
Provide subject matter expertise in a few specialized HR area, acting as a go-to resource for the team.
New Hire Orientation (NHO) support

The Experience You’ll Bring:

• 2+ years professional experience, working in corporate environments

• Experience supporting employee onboarding 

• Experience working with multiple HR systems (e.g. LMS, HCMs, Workday, Oracle etc.)

• Operational excellence 

• Project management 

• Bilingual both English and Japanese fluency 

Preferred Qualifications: 

• Background w/ employee experience, culture and community 

• Experience working with data and measurement, analysis and best practices 

• Comms, content & program design is an added advantage

• Program management experience preferred

• Ability to prioritize effectively in fast-paced, autonomous environment

• Stakeholder management and relationship-building

• Creating processes and playbooks as needed

• Change management