iSupport Worldwide

Loans & Distribution Officer

Finance & BankingPosted on Nov 5

Full-timePasig, Metro Manila, PhilippinesNo salary listed

About the Job

Requirements

At least three years of experience in U.S. retirement plan administration (401(k), 403(b), or similar), including direct participant loan and distribution processing experience.
Working knowledge of Internal Revenue Service and Employee Retirement Income Security Act rules governing plan loans and distributions, including vesting, taxation, withholding, and rollovers.
Experience working across multiple recordkeeper or custodian platforms and adapting to different provider procedures.
Strong numerical accuracy and the ability to perform loan, vesting, and tax withholding calculations precisely.
Strong attention to detail and organizational and process management skills.
Ability to manage a high-volume workload, prioritize competing deadlines, and meet service-level timelines.
Written and verbal English communication skills for working with U.S.-based clients, providers, and participants.
Proficiency in Microsoft Excel and ability to learn new systems quickly.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Availability for the night shift and willingness to work onsite.

Responsibilities

Process participant loan requests in accordance with plan documents, Internal Revenue Service regulations, Employee Retirement Income Security Act requirements, and internal policies.
Calculate eligible loan amounts against plan and Internal Revenue Service limits, prepare repayment schedules, and verify outstanding loan balances before submission.
Process participant distribution requests, including termination, in-service, hardship, rollover, and required minimum distributions.
Calculate vested balances, taxable portions, and applicable federal and state withholding, and confirm that required elections and consents are in place.
Review each request for completeness, eligibility, accuracy, and compliance before submission and approval; identify and resolve discrepancies, missing documentation, or plan provision issues before transactions proceed.
Manage tasks and workflows in PensionPro as the primary process and tracking system, and access, review, and update plan data in FT Williams for plan documentation and administration.
Work with investment providers and custodians, including John Hancock, Empower, Voya, ADP, Transamerica, American Funds, and Principal; use provider portals, forms, and procedures, follow up on pending transactions, and resolve processing issues with provider contacts.
Complete transactions accurately within established service-level timelines, prioritize a high-volume queue across multiple plans and platforms, and escalate time-sensitive or complex cases promptly.
Maintain thorough notes, documentation, and status updates for every transaction to ensure work is transparent, traceable, and ready for internal review or external audit.
Respond to loan and distribution inquiries from the client’s U.S. team, plan sponsors, and participants by providing clear status updates and accurate information.
Work with the client’s U.S. team and iSupport colleagues to ensure seamless service delivery.
Recommend improvements to procedures, checklists, and workflows to reduce errors and turnaround time.

Desired Qualifications

Hands-on experience with PensionPro and FT Williams.
Experience with one or more listed providers: John Hancock, Empower, Voya, ADP, Transamerica, American Funds, or Principal.
Prior experience with a U.S. third-party administrator or recordkeeper.
ASPPA credentials, such as RPF or QKA, or progress toward them.
Experience supporting U.S. clients in an offshoring or outsourcing setup.

Loans & Distribution Officer

iSupport Worldwide · Pasig, Philippines · Full-time · Posted 2026-11-04

Workplace: on_site

Department: My Benefits, LLC

Description

KEY RESPONSIBILITIES

● Loan Processing: Process participant loan requests in accordance with plan documents, IRS regulations, ERISA requirements, and internal policies. Calculate eligible loan amounts against plan and IRS limits, prepare repayment schedules, and verify outstanding loan balances before submission.

● Distribution Processing: Process participant distribution requests, including termination, in-service, hardship, rollover, and required minimum distributions. Calculate vested balances, taxable portions, and applicable federal and state withholding, and confirm that required elections and consents are in place.

● Compliance and Quality Review: Review every request for completeness, eligibility, accuracy, and compliance before submission and approval. Identify discrepancies, missing documentation, or plan provision issues and resolve them before transactions move forward.

● Systems and Workflow Management: Manage tasks and workflows in PensionPro as the primary process and tracking system. Access, review, and update plan data in FT Williams for plan documentation and administration.

● Vendor and Provider Coordination: Work directly with multiple investment providers and custodians, including but not limited to John Hancock, Empower, Voya, ADP, Transamerica, American Funds, and Principal. Navigate each provider’s portals, forms, and procedures, follow up on pending transactions, and resolve processing issues with provider contacts. Page 1 Loans & Distribution Officer | Job Description

● Service Level Delivery: Complete transactions accurately and within established service level timelines. Prioritize a high-volume queue across multiple plans and platforms, and escalate time-sensitive or complex cases promptly.

● Documentation and Audit Readiness: Maintain thorough notes, documentation, and status updates for every transaction so that work is transparent, traceable, and ready for internal review or external audit.

● Plan Sponsor and Participant Support: Respond to loan and distribution inquiries from the Client's US team, plan sponsors, and participants, providing clear status updates and accurate information to support a high-quality service experience.

● Collaboration and Process Improvement: Work closely with the Client's US team and iSupport colleagues to ensure seamless service delivery. Recommend improvements to procedures, checklists, and workflows that reduce errors and turnaround time

Requirements

CANDIDATE PROFILE

● Minimum of three (3) years of experience in US retirement plan administration (401(k), 403(b), or similar), with direct experience processing participant loans and distributions.

● Working knowledge of IRS and ERISA rules governing plan loans and distributions, including vesting, taxation, withholding, and rollovers.

● Experience working across multiple recordkeeper or custodian platforms and adapting to different provider procedures.

● Strong numerical accuracy and the ability to perform loan, vesting, and tax withholding calculations with precision.

● Exceptional attention to detail and strong organizational and process management skills.

● Ability to manage a high-volume workload, prioritize competing deadlines, and meet service-level timelines.

● Excellent written and verbal English communication skills for working with US-based clients, providers, and participants.

● Proficiency in Microsoft Excel and comfort learning new systems quickly.

● Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

● Amenable to working the night shift and willing to work onsite.

PREFERRED QUALIFICATIONS

● Hands-on experience with PensionPro and FT Williams is highly preferred.

● Experience with one or more of the listed providers (John Hancock, Empower, Voya, ADP, Transamerica, American Funds, Principal) is a strong advantage.

● Prior experience with a US third-party administrator (TPA) or recordkeeper. Page 2 Loans & Distribution Officer | Job Description

● ASPPA credentials (e.g., RPF, QKA) or progress toward them are an advantage.

● Experience supporting US clients in an offshoring or outsourcing setup

Benefits

Free lunch meal, fruits, snacks, and drinks
Onsite gym with a free professional instructor
Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
Weekly engagement activities with prizes that are up to 3,000 PHP
Free upskilling academy to improve your performance and skillset
State-of-the-art facilities from toilets to your workstation
Amenities such as sleeping quarters, game area, chat room, shower room

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About the Company

iSupport Worldwide

Company size: Not listed
Company stage: Not listed
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