Senior Strategy Analyst

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.  

The Strategic Analytics team is looking for a SeniorStrategy Analyst to identify the core drivers of business performance and develop winning strategies to grow our marketplace. This role is critical to deepening our understanding of platform dynamics and their business impact, and this individual will drive insights and partner cross functionally with product management, user research, marketing, and finance teams to refine and reshape Upwork’s corporate strategy.

As a critical member of the Strategic Analytics team, you’ll use your critical thinking, business sense, and analytical expertise to establish and evangelize a common understanding of the business and what drives Upwork’s growth. You’ll develop frameworks, tools, and strategies that empower partner teams to deliver improved business outcomes, and you’ll own the research and delivery of analytics initiatives with broad relevance across Upwork.

We tackle a multitude of exciting challenges including strategic planning, business health investigation, and ongoing analysis of marketplace dynamics to enable Upwork’s growth. If you enjoy building and growing businesses with endless possibilities, this is a great opportunity!

Your Responsibilities:

• Build frameworks for understanding platform dynamics and educate company leaders on how we can enhance business performance.

• Partner with User Research, Marketing Insights, Product, Marketing, Sales and more to build a holistic understanding of business challenges and opportunities.

• Deliver analytical insights that drive changes in company strategy using SQL, Looker, Python, R and/or other scripting and statistical tools. 

• Define customer segments to enable more targeted strategies and interventions by functional partners.

• Present insights and recommendations in key meetings and business reviews with senior leaders across Upwork.

• Perform deep dive analysis to identify blockers for our business as well as top opportunities for achieving our strategic goals.

What it takes to catch our eye:

• Ability to drive analytics projects in a fast-paced environment and work cross-functionally to deliver results.

• Passion for developing strategic frameworks and thinking critically with data.

• Excellent written and verbal communication skills, including the ability to synthesize complex findings for senior audiences.

• Strong SQL skills.

• Proficiency in one or multiple BI tools such as Looker or Tableau.

• Proficiency in Python or R is a plus. 

• Previous experience in strategy consulting and/or a marketplace or ecommerce business is a plus.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.