Senior Business Development Manager

Senior Business Development Manager

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.

We’re looking for a Senior Business Development Manager to join our team at our head office in Bracknell, Berkshire. This is a senior sales role, responsible for securing complex, high-value new business opportunities and driving revenue growth across assigned markets, sectors, or geographical regions.

If you are an experienced sales professional with a proven track record of closing major deals, developing strategic customer relationships, and delivering against ambitious sales targets, we’d love to hear from you.

What we are looking for…

We’re seeking an experienced and commercially focused Senior Business Development Manager to join our Sales team.

You’ll be responsible for identifying, developing, and closing complex sales opportunities, whilst building strong relationships with key stakeholders and delivering solutions that meet customer requirements. You will also support the development of less experienced colleagues through mentoring and knowledge sharing.

This role would suit an experienced business development professional with a strong background in SaaS, technology, or a related industry, who is comfortable managing large opportunities from initial engagement through to successful contract award.

Location…

This role is based in our head office in Bracknell, Berkshire. Regular travel to customer sites will be required.

Key responsibilities of the role…

Strategic Account Planning:

• Achieve revenue and margin targets from new customers on a monthly, quarterly, and annual basis
• Develop and execute sales strategies to meet or exceed revenue targets within assigned regions, sectors, or market areas
• Work with Marketing and other internal teams to identify and target prospective customers
• Develop account-specific sales strategies and plans
• Identify and prioritise key accounts and opportunities
• Provide accurate forecasting through effective management of sales opportunities
• Maintain accurate sales activity, pipeline, and forecasting information within CRM systems

Customer Relationships & Satisfaction:

• Build and maintain strong relationships with decision-makers, influencers, and key stakeholders within target organisations
• Drive the promotion and sale of additional services to customers
• Maintain a detailed understanding of customer objectives and key personnel
• Prepare and deliver proposals, quotations, and presentations tailored to customer requirements
• Manage customer expectations throughout the sales and delivery lifecycle
• Work closely with internal teams to ensure customer satisfaction and successful outcomes

Bid & Tender Management:

• Work closely with Presales, Delivery, Support, and bid teams to secure new business opportunities
• Lead, contribute to, and coordinate virtual bid teams to deliver high-quality tenders and proposals
• Fully qualify opportunities to ensure customer requirements are clearly understood
• Take overall responsibility for assigned opportunities through to conclusion
• Ensure all bid and tender activities are completed to a high standard and within required timescales

Product & Sales Expertise:

• Maintain a strong understanding of Content Guru’s products, services, and supporting technologies
• Conduct detailed needs assessments and solution presentations to demonstrate the value of the storm® platform
• Monitor industry developments, market trends, and competitor activity
• Support brand and marketing activities where required
• Provide mentoring and guidance to less experienced sales colleagues
• Maintain regular communication with Sales leadership regarding opportunities and performance

About you…

• Bachelor’s degree or substantial equivalent experience
• Good experience managing or closing major accounts, typically of at least five years
• Substantial experience within a SaaS, technology, or related industry
• Demonstrable track record of meeting or exceeding sales targets
• Experience using CRM systems and sales management tools
• Strong interpersonal, influencing, and negotiation skills
• Excellent communication and presentation skills, with the ability to adapt style to different audiences
• Strong consultative selling skills, including prospecting, listening, presenting, and closing
• Commercially aware and numerate, with the ability to develop accurate cost models and achieve margin targets
• Excellent attention to detail
• Experience selling through channel or indirect partners would be advantageous
• Experience selling to international customers would be advantageous
• Experience within telecommunications or specific industry verticals such as utilities or healthcare would be advantageous
• Previous experience mentoring or supporting colleagues would be beneficial

About the Company…

Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world’s biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy – over any channel, anytime, anywhere.

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.