Senior Account Manager

Company Description

See how Epsilon powers connected marketing by unlocking the full potential of data and identity.

Overview

The Senior Account Manager will serve as the primary point of contact for clients, ensuring their digital marketing needs are met and oversee the delivery of all Epsilon DMS campaigns. This role focuses on building and nurturing client relationships, understanding their objectives, and to create media strategy and implementation recommendations across all media for their clients. In addition, they will be responsible for PMX Lift Client relationship and stakeholder management which includes education, media planning and compliance. The Senior Account Manager is responsible and identifying opportunities to optimize and expand accounts. Success in this role requires strong communication skills, strong campaign management, digital marketing expertise, and a proactive approach to client satisfaction and retention.

Responsibilities

• Understand and apply the full capabilities of Epsilon DMS and PMX Lift to internal Publicis Agencies
• Develop, and maintain relationships with agency and clients - delivering to PMX and agency expectations, resolving campaign issues (creative, pixels), creative updates, insights, ongoing campaign management
• Oversee new campaign launches – including coordinating media delivery, ensuring campaign is set up correctly and launched on time
• Manage creative process when needed, ensuring creative execution is delivered on time and meets clients’ expectations
• Requesting campaign launch actions with agency/clients; pixels, tracking, etc
• Pull and collate accurate campaign insights for agency teams for Epsilon DMS
• Updating salesforce, addressing finance queries to ensure timely billing and revenue recognition
• Generate market-relevant collateral (case studies, onepagers, market insights)

Qualifications

• Min. 4 years account management/agency experience
• Experience with programmatic advertising platforms
• Experience in digital media across performance marketing, rich media, video and audio is preferred
• Experience in media planning, digital measurement metrics, customer service.

Behavioral Traits:

• Trusted Business - Advisor Builds strong senior stakeholder relationships, acting as a strategic partner to agencies and clients, with a relentless focus on delivering against business objectives and solving complex challenges.
• Commitment to Excellence - Uncompromising in the pursuit of best-in-class digital products, solutions, and activation standards that drive superior client outcomes.
• Innovation & Curiosity - Passionate about emerging technologies and continuously exploring how innovation can unlock new opportunities for clients and the business.
• Operational Rigour - Champions operational excellence, embedding strong processes, accountability, and consistency to deliver high quality, scalable outcomes.
• High-Performance Mindset - Sets and upholds high standards, fostering a results-driven culture with a strong focus on accountability, precision, and continuous improvement.
• Collaborative Approach - A team-first leader who brings people together across teams and disciplines to create the best collective outcomes.
• Lead with Integrity & Care - Demonstrates empathy and authenticity, recognising that how outcomes are achieved is as important as the outcomes themselves.
• Growth & Future Focused - Challenges the status quo, embraces change, and proactively seeks opportunities to evolve, innovate, and drive future growth

Working in collaboration with:

• Client Service Team
• Ad operations team
• PMX team

Additional Information

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you and your wellbeing first.  Our benefits encompass a wide range of offerings, including but not limited to the following: 

• Time to recharge: Additional 5 days annual leave each year after 2 years
• Family Wellbeing: Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits based on service Plus additional 5 days paid carer leave to care for your little ones without having dip into your personal leave
• Work Your World program: enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. 
• Rewards and recognition: Shop our rewards store front when you receive points
• Extra Perks: Hybrid work arrangements, Gym memberships, Learning & Development opportunities, Employee wellbeing programs (all-in-one psychological, medical & safety needs)

*Epsilon benefits are subject to eligibility requirements and other terms. 

If you don’t tick every box in this ad, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words, these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions. 

Uniqueness is powerful; without it we wouldn’t be where we are today. So be you – we like it that way. 

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.  If you need any assistance or adjustments, please contact us via [email protected] - your personal information will be kept confidential.

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