Receptionist
About the job
- At least one year of hotel training, such as BEP or BTS.
- At least one year of experience in a similar role within the guest services department of a four- or five-star hotel is required; experience at such hotels is preferred.
- Fluency in French and English is required.
- Knowledge of a third language, such as Chinese, Mandarin, or Spanish, is desired.
- Proficiency with office software, including Excel and Word, and Opera Cloud or another property management system is required.
- Demonstrate a positive, customer-focused approach, teamwork and communication, problem-solving, and operational initiative.
- Welcome guests throughout their stay, from arrival to departure, provide information, and address their needs courteously, professionally, and efficiently.
- Welcome guests warmly upon arrival at the hotel.
- Stay informed about the day's arrivals and departures at the start of each shift.
- Process guest check-ins and check-outs according to procedures and credit rules.
- Prepare bills for services, collect payments, and monitor deferred payments.
- Perform daily accounting and manage a personal cash float.
- Understand and promote Accor's ALL loyalty program to build guest loyalty.
- Suggest ways to improve reception, increase sales, and strengthen guest loyalty.
- Handle guest requests and ensure guests feel attended to promptly.
- Experience in a similar guest services role at a four- or five-star hotel.
- Knowledge of a third language, such as Chinese, Mandarin, or Spanish.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget