Full-Time
Agency Customer Success Manager
Updated on 9/11/2024
Smartly.io
501-1,000 employees
Automates social media advertising processes
Compensation Overview
$75k - $90kAnnually
Mid, Senior
New York, NY, USA
- Possess 4+ years of relevant experience in a customer success or similar customer-facing function
- Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat etc)
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have self-driven, entrepreneurial spirit
- Have strong spoken and written communication skills
- Are able and willing to travel for meetings, conferences and industry events (when possible)
- Legal right to work in the US
- Act as the main point of contact for enterprise agencies to deliver an exceptional experience and ensure they get the most value out of their social advertising
- Be a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice
- Build and foster strong relationships with agencies as well as partners like Meta and Pinterest
- Be the voice of agencies to inform our product roadmap
- Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering
- Help Smartly build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain agencies, optimize existing processes within the company and actively enhance all Customer Success initiatives
Smartly.io automates social media advertising to help businesses reach their marketing goals. It focuses on platforms like Facebook and Instagram, serving clients such as Uber and Burger King. The company automates media buying, creative production, and performance optimization, allowing businesses to create personalized and scalable ad campaigns. Smartly.io offers both software that automates advertising tasks and managed services for expert guidance, generating revenue through subscription and service fees. What sets Smartly.io apart is its blend of creativity and data-driven insights, with a Creative Services team that collaborates with clients to produce effective ad creatives. The goal is to enhance performance and creativity in social advertising, helping brands navigate modern consumer behavior.
Company Stage
M&A
Total Funding
$245.8M
Headquarters
Helsinki, Finland
Founded
2013
Simplify's Take
What believers are saying
- Smartly.io's strategic investment from Providence Equity Partners signals strong financial backing and growth potential.
- The launch of Brand Pulse demonstrates Smartly.io's commitment to innovation and staying ahead of industry trends.
- Working with high-profile clients like Uber, Fabletics, and eBay offers employees exposure to leading brands and complex advertising challenges.
What critics are saying
- The highly competitive digital advertising market requires continuous innovation to maintain a competitive edge.
- Dependence on social media platforms like Facebook and Instagram makes Smartly.io vulnerable to changes in platform policies and algorithms.
What makes Smartly.io unique
- Smartly.io uniquely combines automation with creative services, offering a comprehensive solution for social media advertising that few competitors can match.
- Their dual revenue model of software subscriptions and managed services provides financial stability and diversified income streams.
- The introduction of Brand Pulse, an industry-first solution for real-time full-funnel performance tracking, sets them apart in the digital advertising landscape.