Full-Time

Agency Customer Success Manager

Posted on 8/5/2024

Smartly.io

Smartly.io

501-1,000 employees

Automates social media advertising processes

Data & Analytics
Consumer Software
Enterprise Software

Compensation Overview

$75k - $90kAnnually

+ Bonus + Stock Options + Medical/Dental/Vision Insurance + Retirement Savings Benefits + Parental Leave

Mid, Senior

New York, NY, USA

Hybrid position requiring in-office presence.

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Possess 4+ years of relevant experience in a customer success or similar customer-facing function
  • Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat etc)
  • Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
  • Have a results-driven mentality, with a bias for action and collaboration
  • Are able to explain complex concepts clearly and translate data into insights
  • Have self-driven, entrepreneurial spirit
  • Have strong spoken and written communication skills
  • Are able and willing to travel for meetings, conferences and industry events (when possible)
  • Legal right to work in the US
Responsibilities
  • Act as the main point of contact for enterprise agencies to deliver an exceptional experience and ensure they get the most value out of their social advertising
  • Be a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice
  • Build and foster strong relationships with agencies as well as partners like Meta and Pinterest
  • Be the voice of agencies to inform our product roadmap
  • Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering
  • Help Smartly build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain agencies, optimize existing processes within the company and actively enhance all Customer Success initiatives

Smartly.io automates social media advertising to assist businesses in reaching their marketing goals. The company focuses on platforms like Facebook and Instagram, serving clients such as Uber and Burger King. Smartly.io's product automates media buying, creative production, and performance optimization, allowing businesses to create personalized and scalable ad campaigns. This automation is crucial for adapting to changing consumer behavior across social media. The company offers both software and managed services, generating revenue through subscription fees and service fees. What sets Smartly.io apart is its blend of creativity and data-driven insights, with a dedicated Creative Services team that collaborates with clients to produce effective ad creatives. The goal of Smartly.io is to simplify social advertising, helping brands effectively engage with consumers and maximize their return on ad spend.

Company Stage

Acquired

Total Funding

$2.7M

Headquarters

Helsinki, Finland

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Providence Equity Partners' investment provides resources for market expansion and technology enhancement.
  • Brand Pulse offers real-time reach and frequency capabilities, addressing the decline of cookie-based tracking.
  • Smartly.io's AI-driven solutions capitalize on the trend towards personalized, scalable ad campaigns.

What critics are saying

  • End of cookie-based tracking challenges Smartly.io's data-driven advertising model.
  • Increasing competition from AI-powered advertising technology companies threatens market share.
  • Reliance on major social media platforms makes Smartly.io vulnerable to policy changes.

What makes Smartly.io unique

  • Smartly.io automates every step of social advertising, enhancing performance and creativity.
  • The company combines creativity with data-driven insights for effective ad campaigns.
  • Smartly.io offers both software and managed services, providing a comprehensive advertising solution.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Unlimited Paid Time Off

Paid Holidays

Paid Sick Leave

Health Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Company Equity

Life Insurance

Disability Insurance

INACTIVE