Full-Time

Senior Support Engineer

Consent & Preference

Posted on 7/26/2024

OneTrust

OneTrust

1,001-5,000 employees

Data privacy and governance management platform

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$71.3k - $106.9kAnnually

+ Bonus + Equity + Commission

Entry, Junior

San Francisco, CA, USA

Hybrid working model.

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Bachelor’s degree or master’s in computer science, engineering, business or other related field
  • At least 12 months demonstrated experience working with the OneTrust Privacy platform, or deep relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations
  • Complex analytical problem-solving skills
  • Continuous improvement mindset and ability to contribute to process improvement
  • Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e-mail
  • Ability to work with and troubleshoot complex, web-based software suites
  • Working knowledge of development processes, different operating systems, browsers, and programming languages.
  • Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases
Responsibilities
  • Take the most complex support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue
  • Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress
  • Step into and take over management escalated cases where the customer is unhappy, or the solution is unclear
  • Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions
  • Act as an internal SME within the Support organization, creating knowledge base material and upskilling colleagues
  • Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc.
  • Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications
  • Work independently to manage your time and commitments while meeting agreed performance levels
  • You are eager to learn and quick to pick up new skills and great working independently while still contributing to a team.
  • You provide great experience and are able to build a rapport with customers and you are great at managing and prioritizing a varied workload while meeting SLAs and deadlines focusing on quality and attention to detail.

OneTrust provides a platform that assists businesses in managing their data privacy, governance, risk, and compliance needs. The platform helps organizations visualize and control their data, addressing the challenge of 'data sprawl' by tracking what data they have, where it is stored, and how it is used. This is crucial for businesses to ensure they comply with various laws and regulations while respecting customer privacy. OneTrust serves a wide range of clients, from small businesses to large enterprises, all of which need to handle data responsibly. The company operates on a subscription model, where clients pay a recurring fee based on their size and data management needs. OneTrust's goal is to empower businesses to use data ethically and in compliance with legal standards.

Company Stage

Late Stage VC

Total Funding

$1.1B

Headquarters

Atlanta, Georgia

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI governance tools boosts OneTrust's market potential.
  • Partnerships with cloud providers like Microsoft Azure expand platform accessibility.
  • Increasing complexity of global data privacy regulations drives demand for OneTrust's solutions.

What critics are saying

  • Emerging privacy tech startups may erode OneTrust's market share.
  • Rapid AI technology evolution could outpace OneTrust's platform capabilities.
  • Over-reliance on partnerships may expose OneTrust to performance risks.

What makes OneTrust unique

  • OneTrust offers a comprehensive platform for data privacy and governance management.
  • The platform automates compliance with global data privacy regulations, reducing manual efforts.
  • OneTrust's integration with IAB Diligence Platform enhances its advertising compliance capabilities.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Unlimited Paid Time Off

Stock Options

Performance Bonus

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Professional Development Budget

INACTIVE