Continental Services

Contract dining and corporate catering services

Conference Service Coordinator

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeToledo, OH, USA$22 - $25 /hrIn-person

About the Job

Requirements

At least 3 years of experience in conference services, hospitality, or event planning.
Strong customer service and communication skills.
Proficiency in Microsoft Office and scheduling software.
Ability to multitask and manage competing priorities.
Team coordination skills.
Knowledge of techniques and equipment for serving, storing, and handling food and beverage products.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
Ability to give full attention to others, understand their points, ask appropriate questions, and avoid interrupting at inappropriate times.
Ability to communicate information and ideas verbally so others understand.
Ability to actively look for ways to help people.
Ability to quickly move hands and arms to grasp, manipulate, or assemble objects.
Ability to stand and move continuously for extended periods without becoming winded.
Ability to lift up to 40 pounds and repeatedly or continuously use abdominal and lower back muscles to support the body without fatigue.
Ability to see details at close range.

Responsibilities

Manage incoming requests through email, phone, and in-person interactions.
Coordinate room setup, catering, audiovisual needs, and event logistics.
Oversee event setup, execution, and breakdown.
Monitor meeting and event progress and serve as the concierge to hosts during meetings and events.
Serve as the primary point of contact during day-to-day meetings and events.
Ensure a high-quality guest experience and promptly resolve issues.
Load and unload supplies and equipment.
Restock the pantry and service area.
Maintain coffee urns and supplies.
Track product usage for billing accuracy.
Partner with catering teams to ensure quality service.
Understand and manage the needs of senior-level leaders as part of the meeting and event experience.
Coordinate meetings and events with Facilities, Security, Reception, and other internal stakeholders.
Maintain inventory of conference room supplies.
Complete event orders and billing processes, including banquet event order updates and invoicing.
Use event software systems and scheduling tools.
Follow food safety and sanitation standards.
Maintain clean workspaces and report hazards.
Provide support during events.
Complete additional projects and assignments as needed.

The Conference Coordinator is responsible for supporting the execution of conference room reservations, catering, and hospitality services at the Owens Corning World Headquarters. This role ensures a seamless and high-quality experience for both internal customers and external guests through planning, coordination, and on-site event support.

Meeting & Event Coordination:

Manage incoming requests via email, phone, and in-person interactions.
Coordinate room setup, catering, AV, and event logistics.
Oversee event setup, execution, and breakdown.
Monitor meeting and event progress and serve as the concierge to the meeting or event host(s) during meetings and events.

Customer Service:

Serve as primary point of contact during day-to-day meetings and events.
Ensure exceptional guest experience and resolve issues promptly.

Inventory and Equipment Management (in conjunction with the Catering Coordinator):

Load/unload supplies and equipment
Restock pantry and service area
Maintain coffee urns and supplies
Track product usage for billing accuracy.

Coordination:

Partner with catering teams to ensure quality service.
Ensure the needs of senior level leaders are understood and managed as part of the Owens Corning meeting and event experience.
Partner with Facilities, Security, Reception, and other internal stakeholders in the coordination and execution of meetings and events to ensure a seamless experience.

Operations & Administration:

Maintain inventory of conference room supplies.
Complete event orders and billing processes including BEO updates and invoicing.
Utilize event software systems and scheduling tools.

Safety and Compliance:

Follow food safety and sanitation standards.
Maintain clean workspaces and report hazards.

Team Leadership:

Provide support during events.

Other (Non-Essential) Duties and Responsibilities:

Additional projects and assignments as needed.

Working KSA’s:

Time management skills; ability to multi-task; attention to detail; and ability to follow instructions (written/verbal).
Food Service — Knowledge of techniques and equipment for serving, storing and handling food and beverage products.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — The ability to communicate information and ideas in speaking so others will understand.
Service Orientation — Actively looking for ways to help people.

Typical Physical Demands:

Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Standing and Continuous Movement - The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Lifting and Strength — Ability to lift up to 40 lbs. Ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Near Vision — The ability to see details at close range (within a few feet of the observer).

3+ years’ experience in conference services, hospitality, or event planning.
Strong customer service and communication skills.
Proficiency in Microsoft Office and scheduling software.
Ability to multitask and manage competing priorities.
Team coordination skills.

About the Company

Continental Services

Contract dining and corporate catering services

Continental Services is a contract dining management company that provides fresh, handcrafted food for corporate workplaces, grab-and-go pantry-style vending, special events, and luxury yachts. The company runs on long-term contracts and event-based services, delivering tailored dining solutions through on-site staffing, menu design, catering operations, and specialized yacht provisioning. By managing client needs end-to-end, Continental ensures high-quality food and reliable service for businesses, events, and luxury vessels. What sets Continental apart is its collaborative culture, flexible hours, and a track record of adapting to crises (notably its COVID-19 response, where it fed frontline health workers), along with its focus on reimagining workplace dining. The company’s goal is to be a trusted partner for corporate dining, events, and luxury hospitality by delivering customized, consistent, and dependable food experiences while supporting clients’ operational needs.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: 1989

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