Holland America Line

Operates cruise ships to global destinations

Dining Service Attendant

Dining, Bar & Counter ServiceUpdated on Nov 14

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in a 5-star-or-higher hotel, cruise ship, or high-volume restaurant in a similar position.
Intermediate-to-advanced English verbal and writing skills, including proper English grammar.
A high school diploma or foreign equivalency is required.
Ability to work in a fast-paced environment while maintaining professionalism.
A positive, guest-first attitude and personable service approach.
Good communication skills and ability to work as part of a team.
Initiative, self-discipline, and an outgoing disposition.
Pleasant, polite, and neat appearance.
Ability to distinguish allergies from special diets to provide appropriate service.

Responsibilities

Assist and support onboard food and beverage service in various capacities.
Lead food and beverage service for an assigned station in the Mess Rooms and Lido Market, while assisting with guest service, food delivery, and table resetting in the Dining Room or In Room Dining as assigned.
Provide courteous, prompt, and efficient service according to company standards.
Comply with company policies regarding waste separation and environmental compliance, and follow all HESS rules and regulations.
Support departmental guest satisfaction targets and food and beverage revenue by providing a memorable dining experience for guests and team members.
Set up and maintain the assigned station throughout service, clean and set it up at the end of the meal period, and complete assigned side work.
Follow the food and beverage sequence of service to ensure timely service to team members and guests.
Maintain accurate and complete menu knowledge to deliver a high-quality guest experience.
Ensure guest satisfaction at the assigned station and resolve service or product deficiencies.
Promote the company's proprietary Navigator App and acquire the skills and knowledge needed to assist guests in using it.
Perform other job-related functions as assigned, including health, environmental, safety, and security responsibilities.

Assists and supports the food and beverage service onboard in various capacities. Leads the service for food and beverage in an assigned station in the Mess Rooms and Lido Market, but also assists with guest service, food delivery, and table resetting in the Dining Room or In Room Dining as assigned. Ensures guests are consistently provided with courteous, prompt and efficient service according to company standards.

Comply with company policy regarding waste separation and environmental compliance.
Assist with achieving departmental guest satisfaction targets and food and beverage revenues by providing a memorable dining experience for all guests and team members.
Follows and is compliant with all HESS rules and regulations.
Ensures that assigned station is properly setup and maintained through service.
Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
Complies with the sequence of service for food and beverage to ensure timeliness of service to team members and guests.
Demonstrates accurate and complete menu knowledge in order to deliver a high-quality guest experience.
Ensures satisfaction of service with guests in assigned station and resolves any service and/or product deficiencies that may occur.
Actively promote the use of the Company’s proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.
Performs other job-related functions as assigned.

Core Capabilities:

Ability to work in a fast paced environment and maintain a high level of professionalism.
Positive attitude and works with a ‘guests first’ mentality.
Provides personable service at all times.
Team player with good communication skills
Takes initiative, self-disciplined, and must be an outgoing individual.
Pleasant, polite and neat appearance.
Must be able to tell apart and understand the difference between Allergies and Special Diets in order to provide excellent service.

Note: Other duties as assigned included and not limited to Health, Environmental, Safety and Security responsibilities.

1+ years’ experience working in a 5+ star hotel, cruise ship or high-volume restaurants performing the functions in a similar position.
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar.
High school diploma or foreign equivalency is required.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

Recently Posted Jobs

Explore more opportunities at Holland America Line

See more jobs