Guest Service Leader PT
Alex Lee
Guest Service Leader PT
Alex Lee
Grocery retail and wholesale distributor
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
1. Maintenance of Guest Service Standards
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
h. Ensures all unused check lanes are blocked off when not is use.
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. Training and Development of Front End Hosts
a. Provides training and direction to hosts not meeting the front end standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. Process guest orders (including performing as a cashier or guest service clerk).
4. Perform all other duties as assigned by management.
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Ability to stand for extended periods of time.
10. Demonstrate successful use of math skills.
11. Ability to work well with computers.
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Alex Lee, Inc. is a large, privately held grocery business in the southeastern United States that combines wholesale distribution with retail banners, owning distributors like Merchants Distributors, Souto Foods, W. Lee Flowers, and Import Mex, and operating Lowes Foods and Kj’s Market. It serves nearly 2,000 wholesale stores and runs more than 140 retail locations across 13 states, employing about 15,000 people. The company supports both wholesale and retail food sales and follows a guiding philosophy: if customers and suppliers succeed, the company succeeds, backed by ongoing innovation programs and employee development. Its goal is to achieve steady growth and profitability by helping customers and suppliers succeed and by offering a place where people can learn, grow, and build lifelong careers.
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