The Operational Excellence Project Manager reports to the Senior Manager of Business Operations to oversee daily Client Ops processes & work toward ensuring a smooth business environment. This position assists with providing solutions with the help of relevant Client Experience departments. As the position involves collaboration with different departments to increase overall work performance, strong attention to detail & exceptional business acumen are needed. 

Qualifications

• Minimum of High School Diploma (or equivalent) with Business Studies as a preferred subject
• Structured and detailed thinker with strong verbal & written communication skills
• Client-focused, detail-oriented, and capable of working cross-functionally to deliver an exceptional client experience
• Ability to work effectively in a fast-paced business work  environment
• High energy and motivation to achieve results, and willingness to be independently entrepreneurial and a self-starter
• Exceptional analytical skills to sift through high volumes of support metric data & information
• Strong qualitative, quantitative, and analytical skills, demonstrated by an ability to identify and use information and data to set goals and priorities
• Demonstrated experience operating in both an individual contributor, execution-focused role, as well as a leadership role growing and scaling a function and team
• History of excellent judgment and productive communication
• Experience presenting to senior management
• Proficiency in Google Suite applications / Salesforce is preferred
• Knowledge of the hospitality/payments industry is preferred
• Bilingual (English/Spanish) preferred

Responsibilities

• Projects execution & planning: Oversee projects to improve the client journey, from onboarding to retention. Identify opportunities to grow the relationship with existing clients, such as upselling or cross-selling additional services or products. Develop and implement strategies to improve client retention and satisfaction. 
• Cross-functional collaboration: Work closely with internal teams in areas such as sales, marketing, product, and customer experience to ensure that the client experience is consistent and high-quality across all touchpoints.
• Process Improvement: Identify opportunities to streamline operational processes and enhance the client experience. Implement and promote best practices in client experience management within the organization.
• Define Scope and Objectives: Work with stakeholders to clearly define project goals, scope, and deliverables. Ensure all stakeholders are aligned on project goals and progress and provide regular status updates.
• Timeline Management: Create and manage project timelines, ensuring milestones are met.
• Update Client Operations Org Charts weekly
• Provide overall support & development for Organization goals, timelines, & desired outcomes
• Participate in relevant meetings by collecting information & taking meeting minutes, as needed
• Other duties related to projects, programs, & other business initiatives, as assigned

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance 
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

• Our base pay range starts at $59,000 -$77,000 for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.