INACTIVE
Full-Time
Implementation Specialist
Engage
Posted on 5/2/2024
Hospitality solution for restaurant brands
Data & Analytics
Consumer Software
Compensation Overview
$54,668 - $78,377Annually
+ 20 days of paid time off + 10 separate sick days + 11 holidays plus year-end closure + health, dental and vision coverage + a 401k match + remote-office stipend + company equity + a generous parental leave plan + volunteer time off + gift matching policy
Junior
Remote in USA
Required Skills
Communications
Marketing
Requirements
- 1+ years of work experience in a high-volume, real-time SaaS organization specializing in Marketing technology.
- 1 or more years experience managing clients or relevant project management work.
- Experience thinking critically and with written and verbal customer communication with company partners focusing on conveying complex details in a concise fashion.
- An interest in the restaurant industry.
- The ability to disagree and debate articulately while using relevant tools to document, prioritize, and robustly deliver.
Responsibilities
- Become a subject matter expert through the implementations of our Email and SMS marketing, survey, and listings solutions.
- Guide customers in all things related to these solutions, including customer consultations, training, and identifying opportunities for rapid time to value and adoption.
- Advise and empower brands with best practices and expertise in applying our Marketing, Sentiment, and Listings solutions to achieve their desired goals.
- Contribute to weekly reports produced by your partnered Project Manager.
- Provide feedback to shape internal processes and best practices improving the customer experience through continued iteration of internal and external documentation.
- Understand and be accountable to your assigned department key performance indicators.
- Advocate for the customer in conversations and planning with our Product team.
- Partner with the Implementation, Customer Support, and Customer Success Teams.
- Independently complete configuration and setup tasks, reporting progress to relevant partners.
Olo provides a modern hospitality solution for over 600 restaurant brands, offering a comprehensive ordering app, direct delivery capabilities, a secure payment platform, and data capture and analysis tools. The platform also includes an all-in-one waitlist, reservation, order, and table management tool to enhance the guest experience.
Company Stage
IPO
Total Funding
$560.9M
Headquarters
New York, New York
Founded
2005
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 2%2 year growth
↑ 12%INACTIVE