Robert Bosch Venture Capital

Venture capital funding deep tech startups

IT Helpdesk Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listed

About the Job

Requirements

Technical education in IT systems or experience and advanced knowledge in hardware and software support topics.
Methodical troubleshooting skills are required.
Customer orientation, professional communication, team player skills, and the ability to work under pressure are required.
Dutch oral and written communication skills at C1 level minimum and English oral and written communication skills at B2 level minimum are required.
Willingness to take responsibility for assigned projects as needed.

Responsibilities

Respond to calls, emails, and common requests for first-level technical support.
Analyze technical problems, perform root-cause analysis, and provide technical assistance to customers by phone, email, or chat using remote access tools.
Meet first-level resolution rates of 50% after six months and 70% after twelve months.
Follow defined work instructions and escalation processes for all possible incident types.
Track all incidents in the internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues engaged in support processes.
Contribute input to the FAQ and knowledge database.
Establish good relationships with colleagues and customers to ensure an accurate flow of information.
Work in the office and/or remotely according to business needs.

Desired Qualifications

Professional experience in a customer-facing position.
Working knowledge of SAP.
Previous experience or affinity with automotive electronics.
Additional European languages.

Job Description

Your contribution to something big:

Respond to all calls, emails and common requests for technical 1st level support
Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
Follow defined work instructions and escalation processes for all possible types of incidents
Track all incidents in our internal incident management system
Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
Input for FAQ and knowledge data base
Establish good relationships with colleagues and customers in order to achieve a correct flow of information
Willingness to work in the office and/or remote according to business needs

Qualifications

What distinguishes you:

Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
Experience and know-how: Professional experience in a customer facing position would be an advantage
Languages: Dutch oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
A team player who is 100% service and solutions focused
Methodical troubleshooting skills required
Working knowledge of SAP would be an advantage
Previous experience or affinity with automotive electronics would be an advantage
Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure
Willingness of taking over responsibility for assigned projects as needed

Additional Information

What we offer you:

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!

About the Company

Robert Bosch Venture Capital

Venture capital funding deep tech startups

RBVC (Robert Bosch Venture Capital) is a global venture capital firm that backs early-stage deep tech startups in areas like energy efficiency, medical devices, and virtual/augmented reality. It supports companies with funding and access to Bosch’s network and resources to help them scale and bring innovations to market. Unlike traditional VCs, RBVC may purchase solutions for a proof-of-concept while allowing startups to keep their intellectual property, which speeds up development and lowers upfront costs. The firm earns money through equity investments and the eventual success of its portfolio. RBVC’s goal is to accelerate technological advances across multiple industries by connecting startups with Bosch’s ecosystem, customers (from medical centers to data centers), and global reach.

Company size: 201-500
Company stage: Not listed
Total funding: $3.8B
Headquarters: Frankfurt, Germany
Founded: 2007

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