All Accor

Global hotel management, franchising, loyalty program

Lobby Ambassador

Hotel Guest ServicesUpdated on Nov 11

Full-timeAmman, JordanNo salary listedIn-person

About the Job

Requirements

Previous guest service experience is required.
A professional presentation is required.
Strong guest service skills and sophisticated verbal communication skills are required.
Strong interpersonal and problem-solving abilities are required.
The candidate must be responsible and reliable.
The candidate must be able to work well under pressure in a fast-paced environment.
The candidate must be able to work cohesively as part of a team.
The candidate must be able to focus attention on guest needs while remaining calm and courteous.

Responsibilities

Consistently offer professional, friendly, and engaging service.
Greet guests as they enter and exit the hotel while ensuring service standards are followed.
Engage in conversation with first-time visitors, show them the lobby, and offer directions as required.
Assist guests with information about hotel facilities and promotions.
Follow department policies, procedures, and service standards.
Follow all safety policies.
Perform other duties as assigned.

Job Description

Reporting to the Front Office Director, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Greet all guest as they enter and exit the hotel while ensuring service standards are followed
Engage in conversation with first time visitors, showing them the lobby and offering directions as required
Assist guests regarding hotel facilities and promotions in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned

Qualifications

Previous guest service experience required
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal communication skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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