Service Manager
About the job
- At least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance.
- Strong technical knowledge of heating, ventilation, and air conditioning systems, diagnostics, equipment replacement strategies, and service-based workflows.
- Leadership and team management skills sufficient to motivate and coordinate technicians and subcontractors to achieve service objectives.
- Proficiency in service and construction project management software and tools.
- Oversee the planning, execution, and delivery of heating, ventilation, and air conditioning and electrical service projects, including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events, while ensuring they meet quality standards, budget expectations, and established timelines.
- Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with relevant codes, standards, and customer requirements.
- Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion.
- Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities.
- Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and prompt responses to concerns.
- Ensure all service activities comply with safety regulations and environmental standards, promoting safety and professionalism across job sites.
- A bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred.
About the company
Ladder connects construction contractors with skilled electricians in the electrical sector through a digital platform that streamlines the hiring process. Contractors post full-time job openings, and Ladder charges a fee for connecting them with qualified workers, while avoiding staffing-agency models by only allowing real contractors to post jobs. For job seekers, Ladder offers a free online course with basic electrical training and safety guidance, and upon completion the platform notifies potential employers, which has led to a high rate of job offers for graduates. The company differentiates itself by focusing on authentic contractor-led postings, combining a practical training-to-employment pathway with a technology-based hiring flow created by ex-contractors and technologists. Its goal is to simplify and accelerate the process of finding reliable electrical talent for contractors and to provide a clear entry path for newcomers into the electrical trades.
Company Size
1-10
Company Stage
Seed
Total Funding
$130K
Headquarters
Atlanta, Georgia
Founded
2019
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Simplify's Take
What believers are saying
- Buildforce raised $10 million on July 28, 2026 for national expansion.
- Ladder’s 10,000 pre-screened electricians give Buildforce immediate supply liquidity in the Southeast.
- Buildforce runs W-2 staffing, payroll, workers’ comp, and certified payroll reporting.
What critics are saying
- Buildforce directly replaces Ladder’s standalone brand; customer churn could follow integration through 2027.
- Staffing spreads compress quickly if contractors bypass Buildforce for internal recruiters.
- If Buildforce misses national density, Ladder’s platform disappears inside a larger staffing business.
What makes Ladder unique
- Buildforce inherited Ladder’s Southeast electrician network and 200-plus contractor customers.
- Ladder specialized in commercial and industrial electricians, not general labor staffing.
- Alex Stewart stayed on after the 2024 acquisition, preserving regional contractor relationships.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Company News
Construction tech company Buildforce buys Atlanta startup Ladder.