Oracle

Builds databases, business apps and cloud services

Senior Support Engineer - Multiple Teams

Customer SupportConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Information Technology, a related field, or equivalent relevant work experience.
At least 5 years of experience in healthcare information technology, healthcare information technology support, software implementation, client relationship management, or other client-facing or healthcare information technology solution work.
Experience working with Oracle Health Millennium Nursing Integration, Physician Documentation, and Clinical AI Agent products or related components.
Willingness to participate in an on-call rotation as needed.
Fluent English language skills.

Responsibilities

Provide functional and technical expertise to clients using Oracle Health products.
Prioritize, plan, and manage issue resolution independently and with cross-functional teams.
Investigate front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
Troubleshoot workflows internally and externally to identify root causes and support resolution.
Create and maintain documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
Support incident resolution and application maintenance to help deliver value for Oracle and its clients.
Collaborate in a fast-paced support environment to address client needs and improve outcomes.

Desired Qualifications

Clinical background or experience working in a clinical healthcare setting.
Experience working in Application Managed Services or Product Support roles.

As a Senior Support Engineer, you will work in a collaborative team environment to support Oracle Health products. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.

You will be responsible for:

Providing functional and technical expertise to clients using Oracle Health Products.
Prioritizing, planning, and managing issue resolution independently and with cross-functional teams.
Investigating front-end application issues by gathering information, using troubleshooting tools, shadowing end users, and testing workflows.
Troubleshooting workflows internally and externally to identify root causes and support resolution.
Creating and maintaining documentation, knowledge transfer materials, and investigation records throughout the support lifecycle.
Supporting incident resolution and application maintenance to help deliver value for Oracle and its clients.
Collaborating in a fast-paced support environment to address client needs and improve outcomes.

What You’ll Bring:

Bachelor’s degree in Information Technology, a related field, or equivalent relevant work experience.
At least 5+ years of experience in one or more of the following areas:
Healthcare information technology, or HCIT
HCIT support
Software implementation
Client relationship management
Other client-facing or HCIT solution work

Experience working with Oracle Health Millennium Nursing Integration, Physician Documentation and Clinical AI Agent products or related components.
Willingness to participate in an on-call rotation as needed.
Fluent English language skills.

Nice to Have:

Clinical background or experience working in a clinical healthcare setting.
Experience working in Application Managed Services or Product Support roles.

What We Offer:

Visa Sponsorship and No Relocation Assistance
Oracle offers a competitive salary and exciting benefits designed to support your career, well-being, and work-life balance. You can expect:
Flexible working options to help you do your best work.
Learning and development opportunities to advance your career.
Core benefits that support your health and well-being.
An inclusive culture that celebrates what makes you unique.

Requirements at a Glance

Experience Level: Senior
Education: Bachelor's

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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