Product Operations Engineer

About UnitX

At UnitX, we're at the forefront of accelerating human productivity by introducing robotics into aspects of manufacturing still dominated by people. We harness AI-based image processing to unlock product quality and production efficiency improvements for blue-chip manufacturing companies globally. Our cutting-edge models enable a wide range of applications, from defect recognition, to visual understanding, powering innovation across industries like automotive manufacturing, the AI data center value chain , medical devices, and more. As a Series B startup, we have deployed 3,000+ 24/7/365 production systems across 230 manufacturing customers worldwide. Additionally, we have raised $59M from top investors including UP Partners and SE Ventures. We are gearing up for our next growth phase. Join us in driving the future of AI and advanced quality management.

The Role

We are looking for a Product Ops Engineer to support customer deployments, build customizations, troubleshoot technical issues, and help improve the product based on field needs.

This role works closely with Engineering, Product, FAE, and customer teams.

Responsibilities

• Support customer deployments from setup through acceptance.

• Configure and customize the product for customer applications.

• Build integrations with systems such as PLC, MES, FTP, and databases.

• Troubleshoot issues across software, hardware, networking, and configuration.

• Build scripts and tools to improve deployment and debugging efficiency.

• Document solutions and share learnings with the team.

• Identify recurring product gaps from customer deployments.

• Contribute small bug fixes and product improvements with support from the Engineering team.

Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, Automation, Robotics, or a related field.

• Solid programming skills in Python or C++.

• At least 1 year of work experience in a customer facing technical role.

• Experience with PLC, MES, industrial networking, or system integration.

• Comfortable working with Linux and debugging technical systems.

• Strong problem-solving and hands-on troubleshooting skills.

• Good communication and teamwork skills.

• Willing to work directly with customers and field teams.

Preferred Qualifications

• Experience with machine vision, industrial automation, robotics, or manufacturing.

• Experience with Docker, IPCs, NVIDIA Jetson, or edge computing.

Why Join UnitX

This role offers the opportunity to accelerate human productivity through robotics in manufacturing. You get to define how a differentiated AI-vision platform enters some of the world’s fastest-growing and most strategically important manufacturing markets. You will work directly with company leadership, influence product and market strategy, and build relationships that can become significant global accounts.

UnitXis proud to be an Equal Opportunity Employer. We value diversity, inclusion, and respect, and are committed to building a workplace where everyone can thrive. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities during the application and hiring process. If you require assistance, please contact Human Resources. Requests for accommodation will be treated confidentially and in accordance with applicable laws.

As a safety-sensitive, drug-free workplace, employment with UnitX is contingent upon successful completion of applicable pre-employment screening requirements.