inDrive

Global ride-hailing platform with fare negotiation

Supply Supervisor

Business OperationsUpdated on Nov 13

Full-timeQuito, EcuadorNo salary listedRemote

About the Job

Requirements

At least 4 years of project management or operations experience within ride-hailing, delivery, or marketplace platforms in Ecuador.
Proficiency in SQL using BigQuery for independent data extraction and validation.
Experience building business intelligence dashboards using Tableau or similar tools.
Mastery of project management tools such as Jira and Confluence.
Deep understanding of KYC and identity verification flows and core marketplace metrics, including GMV, active supply, done rate, activation, and funnel conversion.
Knowledge of local document and verification requirements in Ecuador.
Ability to translate legal and regulatory mandates in Ecuador, including labor and platform regulations, into product requirements and quantify their business impact.
Fluency in Spanish and English.
Ability to work with local teams across Ecuador and use data to challenge stakeholder requirements that could threaten conversion.
End-to-end ownership, pragmatic problem-solving in changing regulatory environments, execution discipline, and long-term strategic vision.

Responsibilities

Own the courier and freight registration and verification funnel end-to-end in Ecuador, with final accountability for the aha-moment conversion rate.
Develop the WatchDocs registration-platform flow with the product team and agree on country-specific form configurations.
Monitor funnel metrics, diagnose anomalies, and conduct drop-off research through surveys, courier calls, and field tests with local teams.
Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking effects on registrations and conversion to avoid supply disruption.
Own KYC, identity verification, and document requirements for the Courier and Freight verticals in Ecuador.
Drive compliance platform features with engineering teams and maintain central compliance dashboards.
Represent Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance using data-backed arguments.
Prepare Ecuador for upcoming regulatory changes, including labor and platform reforms, and support new launches in highly regulated environments.
Run supply funnel optimization projects and quantify business impact, including conversion, GMV, and net revenue, with analytics.
Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and concise, decision-oriented materials for senior leadership.
Support the launch of the fleet project in Ecuador.

Desired Qualifications

Hands-on experience with registration or onboarding funnels, identity verification (KYC), or regulatory projects in ride-hailing, delivery, or marketplace platforms in Ecuador.
Portuguese language proficiency.

We are looking for a Supervisor to act as the single owner of courier and cargo onboarding flows, verification processes, and regulatory compliance for the Delivery Hub in Ecuador.

In this role, you will sit within the Supply department, which builds and protects our supply base across all geographies, and bridge the gap between regulatory rigor, product experience, and funnel conversion. Your job is simple to describe but difficult to execute: build a seamless, compliant onboarding machine that converts leads into active couriers while protecting the business against regulatory risks in Ecuador.

Own the courier and freight registration and verification funnel end-to-end in Ecuador holding final accountability for the aha-moment conversion rate.
Develop the WatchDocs (registration platform) flow with the product team and agree on form configurations for the country.
Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams).
Plan and execute WatchDocs data migrations from old to new platforms in Ecuador, tracking impact on registrations and conversion to avoid supply disruption.
Own KYC, identity verification, and document requirements for the Courier and Freight verticals in Ecuador.
Drive compliance platform features with engineering teams and maintain central compliance dashboards.
Represent Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
Prepare Ecuador for upcoming regulatory changes (e.g., labor and platform reforms) and support new launches in highly regulated environments.
Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) together with analytics.
Own onboarding and compliance streams in quarterly and annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership.
Support the launch of fleet project in Ecuador.

Experience: 4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms in Ecuador. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects in these markets is a strong advantage.
Technical & Data Skills: Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence).
Domain Expertise: Deep understanding of KYC/identity verification flows and core marketplace metrics (GMV, active supply, done rate, activation, funnel conversion), including local document and verification requirements in Ecuador.
Regulatory-to-Product Translation: Strong ability to translate complex legal and regulatory mandates in Ecuador. (e.g., labor and platform regulations) into clear product requirements while quantifying their business impact.
Stakeholder & Cross-Cultural Management: Fluent in Spanish and English; Portuguese is an advantage. Strong communication skills for working with local teams across Ecuador. Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
Mindset: Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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