Delivery Manager

Delivery Manager, Assurant-GCC, India

The primary purpose of this position is to deliver the desired business and technology solutions and wholesale and retail products that enable the continued growth and expansion of our Connected Living and Automotive lines of business. The business needs range from the implementation of new clients, expanding products and services with existing clients and the implementation of new products and services and new capabilities

The primary objective of this position is to ensure we deliver on our commitments to clients and internal stakeholders, with a focus on timeliness, quality, efficiency, cost effectiveness and continual improvement.

This position will be in Bangalore/Chennai/Hyderabad at our India location.  

What will be my duties and responsibilities in this job?

• Represent client’s interests and communicate project goals and project approaches from client’s perspective.
• Consult internal stakeholders (leadership team, business and operations leads) to understand business objectives and define project goals and risk management plan.
• Establish project, define milestones and the entry and exit criteria, drive end to end project execution, solution acceptance, go-live and closing.
• Bring together business and operations leads and system users, Product Owners and Software Engineering team for gathering, specifying, and clarifying requirements, ADO workflows, end to end verification and technical and operational readiness. Facilitate internal and external collaboration, provide thought-leadership, and steer discussion towards agreement and decision.
• Uphold client commitments and drive speed‑to‑market, drive daily progress, drive decisions to protect dates, resolve gaps, and advance and accomplish milestones.
• Identify, assess, and mitigate risks. Involve stakeholders/leadership early when inputs/decisions stall progress, when progress or performance lags, or when risks cannot be fully mitigated.
• Manage and lead integration and verification with client systems, migration and cutover, and product go live.
• Drive and co-ordinate  development and execution of test strategy and end to end test plan and test cases, for Systems Integration Testing, User Acceptance Testing, Production Verification Test, and Post Go-Live Hypercare.
• Coordinate cross functional teams, such as Legal, Marketing and Compliance and Finance and Accounting to for the creation, review and roll out of product documents and marketing collateral.
• Drive creation, adaptation and re-engineering of customer journeys, client processes and Assurant business and operational processes.
• Prepare and execute post-launch transition to BAU teams such as account and client management, IT application support, operations including contact centre, warehouse, accounting, etc.
• Primary contact point for all stakeholders & clients. Manages client communications, expectations, and deliverables.
• Prepare weekly status reports that enable recipients to assess progress, milestone accomplishment, risks, and required actions without need of additional clarification. Prepare and present dashboard reports to project governance and steering committee.
• Drive continual improvement to project implementation and delivery methodologies.

What are the requirements needed for this position? 

• Bachelor’s degree in Software Engineering, IT, Electrical Engineering, Telecommunications, or related field.
• Overall 5+ Years of Work Experience
• Minimum 3 years of experience of solution analysis, impact analysis, solution design, development, integration and verification (end to end testing, quality assurance), in the role of solution architect, business analyst, etc.
• Minimum 2 years of project management experience in software development, system integration, system upgrade, migration and cutover. Experience in implementing large scale product launches and/or client programs. Be self-motivated to work independently, adapt to shifting priorities & align activities/priorities to meet project, client and organizational goals. Good time management skills. Experience in collaborating remotely with cross-functional teams in USA, Australia, New Zealand, Korea, and the UK, etc. and engaging and managing clients.
• Fluency in English. Good written and verbal communication skills, and negotiation, persuading, convincing & influencing skills to align goals and focuses.
• Demonstrated ability to solve problems and resolve conflicts.
• Demonstrated analytical skills and ability to correlate and process complex data and information from multiple sources of different formats, and to effectively present findings, recommendations, actions and progress to a broad audience driving decisions needed to move forward.
• Demonstrated competence in Excel and data analytics.
• Ability to occasionally and when required work on early morning and evening to collaborate regional and global teams and undertake project ownership and responsibilities, achieving task completion, project milestones and business outcomes. As an example, occasionally and when necessary (to achieve results and outcomes), you collaborate with APAC team (April to September) from 4:30 AM to 8:30 AM IST, and with USA team from 6:30 PM to 10:30 PM IST, and adjusted to daylight saving time in Australia, New Zealand, and the USA.

What other the Preferred Experience, Skills, and Knowledge?

• Assurant experience is highly valued. Experience in the industries of financial services and insurance, mobile device protection and second life (repair, refurbish​, and disposition​). Experience of IT professional services delivery to external clients.
• Scaled Agile Framework (SAFe®) Certification. PMP Certification

Helping People Thrive in a Connected World
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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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